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Ellucian Cloud
- CopperEgg False Alarms
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<span style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">
<a href="http://stspg.io/1CqZ" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">CopperEgg False Alarms</a>
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Incident Report for Ellucian Cloud
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An Incident Update Has Been Posted
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The vendor has identified the root cause and working to restore services for all affected monitored servers. Server data should be visible again, but may still appear "gray" in the web interface.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 13:06 EDT
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Previous Updates
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Identified
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The Ellucian Enterprise Operations Center (EOC) has confirmed that the most recent alerts from CopperEgg are not valid. Servers and probe data may not display correctly through the web interface.
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<br>CopperEgg support has been notified and currently investigating. The EOC will continue to monitor the situation and work with the vendor to resolve these issues. For up-to-date information, please visit the CopperEgg StatusPage at <a href="http://status.copperegg.com" target="_blank">http://status.copperegg.com</a>.
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Jun 2, 10:59 EDT
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This incident affects: Monitoring, CopperEgg Server Data, CopperEgg Web Probe Data, and CopperEgg Alerting.
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View <a href="http://status.elluciancloud.com" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">status page</a> or
<a href="http://status.elluciancloud.com/manage/cjxmbmn6l2nf" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">manage your subscription</a> to
these emails.
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Powered by <a href="https://www.statuspage.io/?utm_campaign=end_user_notification_emails&utm_source=status.elluciancloud.com" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">StatusPage.io</a>
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