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Ellucian Cloud
- CopperEgg False Alarms
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<span style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">
<a href="http://stspg.io/1CqZ" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">CopperEgg False Alarms</a>
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Incident Report for Ellucian Cloud
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An Incident Update Has Been Posted
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We continue to monitor and work with the vendor on this issue. CopperEgg Servers and Probes remain affected.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 21:19 EDT
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Previous Updates
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Update
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We continue to monitor and work with the vendor on this issue. CopperEgg Servers and Probes remain affected.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 19:57 EDT
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Update
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CopperEgg Server and Probes have stopped displaying data correctly in the web interface. We continue to monitor and work with the vendor on this issue.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 17:50 EDT
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Update
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It has been approximately one hour since the last invalid server alerts were triggered. We continue to monitor and work with the vendor on this issue. Servers should have current data again, however may still appear "gray" or inactive.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 16:36 EDT
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Update
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We continue to monitor and work with the vendor on this issue. More servers should have current data again, however may still appear "gray" or inactive. CopperEgg API response times remain high.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 15:21 EDT
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Update
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We continue to monitor and work with the vendor on this issue. More servers should have current data again, however may still appear "gray" or inactive. Probes seem to have stabilized.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
<br>
<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 14:14 EDT
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Update
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The vendor has identified the root cause and working to restore services for all affected monitored servers. Server data should be visible again, but may still appear "gray" in the web interface.
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<br>Contact: If you have any questions or concerns about this notification, please contact the EOC at (866) 614-5012 or your engagement manager.
<br>
<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Jun 2, 13:06 EDT
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Identified
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The Ellucian Enterprise Operations Center (EOC) has confirmed that the most recent alerts from CopperEgg are not valid. Servers and probe data may not display correctly through the web interface.
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<br>CopperEgg support has been notified and currently investigating. The EOC will continue to monitor the situation and work with the vendor to resolve these issues. For up-to-date information, please visit the CopperEgg StatusPage at <a href="http://status.copperegg.com" target="_blank">http://status.copperegg.com</a>.
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Jun 2, 10:59 EDT
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This incident affects: Monitoring, CopperEgg Server Data, CopperEgg Web Probe Data, and CopperEgg Alerting.
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<span style="font-family:Arial; font-size:13px; color:#AAAAAA;line-height:21px">
View <a href="http://status.elluciancloud.com" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">status page</a> or
<a href="http://status.elluciancloud.com/manage/cjxmbmn6l2nf" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">manage your subscription</a> to
these emails.
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