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<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D">I’ve just followed up with Support for updates – will let you know what I hear.<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Trent Schneider, PMP | Engagement Manager |</span><span style="color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial",sans-serif;color:#391651">®</span><span style="color:#1F497D"> |
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">O:+1.570.704.5634 | M:+1.610.858.0491|
</span><a href="mailto:trent.schneider@ellucian.com"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1">trent.schneider@ellucian.com</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"> | www.ellucian.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#1F497D">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited.
If you received this email in error, please notify the sender and delete this email from your system. Thank you.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Gumbiner, Dave <br>
<b>Sent:</b> Thursday, September 24, 2015 3:07 PM<br>
<b>To:</b> Hahn, Lenell<br>
<b>Cc:</b> Schneider, Trent; Cowan, Steve; Roccograndi, Robert; Berube, Aimee; Host, Andy; Nguyen, Hai-Ha; Ellucian Support List (elluciansupport@newlist.semo.edu); Henckell, Martha; McFerron, Alisa A; Gasser, Alix; Below, Debbie<br>
<b>Subject:</b> RE: Urgent Action Line Cases<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#00B050">Trent do you have this for them<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#00B050"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Dave Gumbiner | Regional Delivery Director |
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial",sans-serif;color:#391651">®</span><span style="font-family:"Arial",sans-serif;color:#00B050">
</span><span style="color:#00B050">| </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">O:+1.219.736.5013 | M:+1.219.730.2493
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B050">|www.ellucian.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#00B050"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:#00B050">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited.
If you received this email in error, please notify the sender and delete this email from your system. Thank you.</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#00B050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#00B050"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> Hahn, Lenell [<a href="mailto:lhahn@semo.edu">mailto:lhahn@semo.edu</a>]
<br>
<b>Sent:</b> Thursday, September 24, 2015 10:26 AM<br>
<b>To:</b> Gumbiner, Dave<br>
<b>Cc:</b> Schneider, Trent; Cowan, Steve; Roccograndi, Robert; Berube, Aimee; Host, Andy; Nguyen, Hai-Ha; Ellucian Support List (<a href="mailto:elluciansupport@newlist.semo.edu">elluciansupport@newlist.semo.edu</a>); Henckell, Martha; McFerron, Alisa A; Gasser,
Alix; Below, Debbie<br>
<b>Subject:</b> Re: Urgent Action Line Cases<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We are Saas and have not been asked to share logs.<br>
<br>
Sent from my iPhone<o:p></o:p></p>
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On Sep 24, 2015, at 10:25 AM, "Gumbiner, Dave" <<a href="mailto:Dave.Gumbiner@ellucian.com">Dave.Gumbiner@ellucian.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">They have escalated but are waiting on logs from you guys so be sure to get that in to them thanks<o:p></o:p></p>
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<p class="MsoNormal"><br>
Dave Gumbiner, PMP <o:p></o:p></p>
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<p class="MsoNormal">Regional Delivery Director<o:p></o:p></p>
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<p class="MsoNormal">M-219-730-2493<o:p></o:p></p>
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<p class="MsoNormal">Sent from my iPhone<o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Sep 24, 2015, at 9:02 AM, Hahn, Lenell <<a href="mailto:lhahn@semo.edu">lhahn@semo.edu</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Trent, Steve, Dave, Aimee, Rocco, Andy, Hai,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We two several action line items that are urgent and are not being resolved within a reasonable amount of time:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Case: 01374347</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Subject: ACT Test Imports Not Working</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Action Line Submitted: 9/17/15</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Action Line Assigned: 9/21/15</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assigned to: Steve Cowan</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Case: 01366535</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Subject: Exact Target Campaigns Failing</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Action Line Submitted: 9/2/15</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Action Line Assigned: 9/3/15</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Assigned to: Hai Nguyen</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">These are having a major impact on our recruiting processes. Over 500 ACT scores are now on hold and our email communication is not triggering to our students.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">We have also not received a response as to why we received the following message yesterday:</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Caller: Solarwinds ORLDC</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Campus: Remote, USA
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Building:
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Room:
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Best contact number: (866) 614-5012</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Priority: 1 - Critical</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Lenell
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><image001.png></span><o:p></o:p></p>
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<b><span style="font-size:12.0pt;font-family:"Arial Black",sans-serif;color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black",sans-serif;color:black">Lenell Hahn</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Director
</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Admissions</span><o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:"Arial Black",sans-serif;color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">573.986.6012</span><span style="font-size:9.0pt;font-family:"Arial Black",sans-serif;color:#C8102E"> / M
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">573.275.4366</span><span style="font-size:9.0pt;font-family:"Arial Black",sans-serif;color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:lhahn@semo.edu">lhahn@semo.edu</a>
</span><o:p></o:p></p>
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