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<div>They have escalated but are waiting on logs from you guys so be sure to get that in to them thanks</div>
<div id="AppleMailSignature"><br>
Dave Gumbiner, PMP
<div>Regional Delivery Director</div>
<div>M-219-730-2493</div>
<div>Sent from my iPhone</div>
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<div><br>
On Sep 24, 2015, at 9:02 AM, Hahn, Lenell <<a href="mailto:lhahn@semo.edu">lhahn@semo.edu</a>> wrote:<br>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Trent, Steve, Dave, Aimee, Rocco, Andy, Hai,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">We two several action line items that are urgent and are not being resolved within a reasonable amount of time:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Case: 01374347<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Subject: ACT Test Imports Not Working<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Submitted: 9/17/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Assigned: 9/21/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Assigned to: Steve Cowan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Case: 01366535<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Subject: Exact Target Campaigns Failing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Submitted: 9/2/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Assigned: 9/3/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Assigned to: Hai Nguyen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">These are having a major impact on our recruiting processes. Over 500 ACT scores are now on hold and our email communication is not triggering to our students.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">We have also not received a response as to why we received the following message yesterday:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Caller: Solarwinds ORLDC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Campus: Remote, USA
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Building:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Room:
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Best contact number: (866) 614-5012<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Priority: 1 - Critical<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Lenell
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:black">Lenell Hahn</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Director
</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Admissions</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
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<span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.986.6012</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / M
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.275.4366</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:lhahn@semo.edu">lhahn@semo.edu</a>
</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
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