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<p class="MsoNormal"><span style="color:#00B050">I have escalated <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#00B050"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Dave Gumbiner | Regional Delivery Director |
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:#391651">®</span><span style="font-family:"Arial","sans-serif";color:#00B050">
</span><span style="color:#00B050">| </span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">O:+1.219.736.5013 | M:+1.219.730.2493
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">|www.ellucian.com<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#00B050"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#00B050">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is
prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#00B050"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Hahn, Lenell [mailto:lhahn@semo.edu]
<br>
<b>Sent:</b> Thursday, September 24, 2015 9:02 AM<br>
<b>To:</b> Gumbiner, Dave; Schneider, Trent; Cowan, Steve; Roccograndi, Robert; Berube, Aimee; Host, Andy; Nguyen, Hai-Ha<br>
<b>Cc:</b> Ellucian Support List (elluciansupport@newlist.semo.edu); Henckell, Martha; McFerron, Alisa A; Gasser, Alix; Hahn, Lenell; Below, Debbie<br>
<b>Subject:</b> Urgent Action Line Cases<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Trent, Steve, Dave, Aimee, Rocco, Andy, Hai,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">We two several action line items that are urgent and are not being resolved within a reasonable amount of time:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Case: 01374347<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Subject: ACT Test Imports Not Working<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Submitted: 9/17/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Assigned: 9/21/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Assigned to: Steve Cowan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Case: 01366535<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Subject: Exact Target Campaigns Failing<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Submitted: 9/2/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Action Line Assigned: 9/3/15<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Assigned to: Hai Nguyen<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">These are having a major impact on our recruiting processes. Over 500 ACT scores are now on hold and our email communication is not triggering to our students.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">We have also not received a response as to why we received the following message yesterday:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Caller: Solarwinds ORLDC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Campus: Remote, USA
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Building:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Room:
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Best contact number: (866) 614-5012<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Priority: 1 - Critical<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Lenell
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><img width="210" height="83" id="Picture_x0020_1" src="cid:image001.png@01D0F6A7.EC510B50" alt="http://www.semo.edu/communications-marketing/identity/xsignature-logo.png.pagespeed.ic.9XCT2bUhfL.png"></span><b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:12.0pt;background:white">
<b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:black">Lenell Hahn</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Director
</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Admissions</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;line-height:12.0pt;background:white">
<span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.986.6012</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / M
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.275.4366</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:lhahn@semo.edu">lhahn@semo.edu</a>
</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
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