<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:ArialMT;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Hi everyone – please see attached for the incident summary report for the outage we experienced last Wednesday.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please let me know if you have any questions about the incident or the findings.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Trent Schneider | Engagement Manager |
</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial",sans-serif;color:#391651">®</span><span style="font-family:"Arial",sans-serif">
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">| 4375 Fair Lakes Court, Fairfax, VA 22033
</span><span style="color:black">| </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">O:+1.570.704.5634 | M:+1.610.858.0491 |
<a href="mailto:trent.schneider@ellucian.com">trent.schneider@ellucian.com</a> | </span>
<span style="font-size:10.0pt;font-family:"Arial",sans-serif">www.ellucian.com<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT">Follow us:
<img border="0" width="19" height="19" id="Picture_x0020_1" src="cid:image001.png@01D0FFA1.B890F6B0"> <img border="0" width="19" height="19" id="Picture_x0020_2" src="cid:image002.png@01D0FFA1.B890F6B0"> <img border="0" width="19" height="19" id="Picture_x0020_3" src="cid:image003.png@01D0FFA1.B890F6B0"> <img border="0" width="15" height="15" id="Picture_x0020_4" src="cid:image004.png@01D0FFA1.B890F6B0"><o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:ArialMT"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:ArialMT">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:8.0pt;font-family:ArialMT">unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:ArialMT">your system. Thank you.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>