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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi Alix,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This INC has been associated to a Problem ticket (PRB00050802) which is why the INC has a Closed status.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Tony<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">_________________________________________________________________________________<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Tony Gannon, MCTS | Cloud Apps Engineer, Sr., CloudOps |
</span><span style="font-family:"Arial","sans-serif";color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:#391651">®</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D">
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">| 4375 Fair Lakes Court, Fairfax, VA 22033
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">O:+1.412.837.9982 | tony.gannon@ellucian.com |
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">www.ellucian.com</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><img width="160" height="152" id="_x0000_i1030" src="cid:image001.jpg@01D1109D.080BB570" alt="MCTS_2013(rgb)_1433"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black">Follow us:</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">
</span><a href="http://commons.ellucian.com/"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_1" src="cid:image002.jpg@01D1109D.080BB570" alt="cid:image002.jpg@01CE82FD.CF04D420"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><a href="http://www.facebook.com/ellucianinc"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_2" src="cid:image003.jpg@01D1109D.080BB570" alt="cid:image004.jpg@01CE82FD.CF04D420"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><a href="http://www.linkedin.com/company/ellucian"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_3" src="cid:image004.jpg@01D1109D.080BB570" alt="cid:image006.jpg@01CE82FD.CF04D420"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black"> </span><a href="http://twitter.com/@ellucianinc"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black;text-decoration:none"><img border="0" width="16" height="16" id="Picture_x0020_4" src="cid:image005.jpg@01D1109D.080BB570" alt="cid:image008.jpg@01CE82FD.CF04D420"></span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:black">
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:black">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited.
If you received this email in error, please notify the sender and delete this email from your system. Thank you.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ellucian Support [mailto:ellucian@service-now.com]
<br>
<b>Sent:</b> Tuesday, October 27, 2015 9:42 AM<br>
<b>To:</b> Gannon, Tony; elluciansupport@newlist.semo.edu<br>
<b>Subject:</b> INC001091167 - Comment Added<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Short Description: Southeast Missouri State (SEMO) - Org Selection Service Error<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">You are receiving this notification because a comment has been added to INC001091167<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Comments: <o:p></o:p></p>
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<p class="MsoNormal"><strong>2015-10-27 09:41:16 EDT - Guest</strong><sup>Comment</sup><o:p></o:p></p>
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<p class="MsoNormal">reply from: <a href="mailto:agasser@semo.edu">agasser@semo.edu</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">May I ask why this has been resolved as the issue seems to still be occurring sporadically?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Alix<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">From: <a href="mailto:elluciansupport-bounces@newlist.semo.edu">
elluciansupport-bounces@newlist.semo.edu</a> [<a href="mailto:elluciansupport-bounces@newlist.semo.edu">mailto:elluciansupport-bounces@newlist.semo.edu</a>] On Behalf Of Ellucian Support<o:p></o:p></p>
<p class="MsoNormal">Sent: Tuesday, October 27, 2015 8:11 AM<o:p></o:p></p>
<p class="MsoNormal">To: <a href="mailto:elluciansupport@newlist.semo.edu">elluciansupport@newlist.semo.edu</a><o:p></o:p></p>
<p class="MsoNormal">Subject: [Elluciansupport] INC001091167 - Resolved<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Short description: Southeast Missouri State (SEMO) - Org Selection Service Error<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">You are receiving this notification because INC001091167 has been resolved.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Close Notes: Associated to PRB00050802<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Caller: Ellucian Support<o:p></o:p></p>
<p class="MsoNormal">Campus: Main Campus<o:p></o:p></p>
<p class="MsoNormal">Building:<o:p></o:p></p>
<p class="MsoNormal">Room:<o:p></o:p></p>
<p class="MsoNormal">Phone: 51<o:p></o:p></p>
<p class="MsoNormal">Description: Client continually getting this error. Has submitted a case 01393954 but this needs immediate attention. This intermittent issue started on Thursday morning (late morning I believe) (10/22/15)<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">An incident can be reopened within 7 days of resolution. If you would like to reopen this Incident either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message
text in your reply message.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Click here if your issue was not properly resolved INC001091167<<a href="mailto:servicedesk@ellucian.com?subject=Re:INC001091167%20-%20please%20reopen&body=Ref:MSG33703834%20">mailto:servicedesk@ellucian.com?subject=Re:INC001091167%20-%20please%20reopen&body=Ref:MSG33703834%20</a>><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Click here to view: LINK<<a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=0568b9de6f93c6408e693b91be3ee463%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=0568b9de6f93c6408e693b91be3ee463%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true</a>><o:p></o:p></p>
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<p class="MsoNormal">Sincerely,<o:p></o:p></p>
<p class="MsoNormal">Southeast Missouri State Support Team<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Ref:MSG33703834<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Caller: Ellucian Support<o:p></o:p></p>
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<p class="MsoNormal">Campus: Main Campus <o:p></o:p></p>
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<p class="MsoNormal">Building: <o:p></o:p></p>
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<p class="MsoNormal">Room: <o:p></o:p></p>
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<p class="MsoNormal">Best contact number: 51<o:p></o:p></p>
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<p class="MsoNormal">Priority: 2 - High<o:p></o:p></p>
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<p class="MsoNormal">Description: Client continually getting this error. Has submitted a case 01393954 but this needs immediate attention. This intermittent issue started on Thursday morning (late morning I believe) (10/22/15)<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=0568b9de6f93c6408e693b91be3ee463%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">
LINK</a><o:p></o:p></p>
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<p style="margin-bottom:12.0pt">Sincerely, <br>
Southeast Missouri State Support Team<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Ref:MSG33704854<o:p></o:p></p>
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