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Ellucian Cloud
- Maintenance Notification ***SAAS CLIENT ACTION REQUIRED***
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<a href="http://stspg.io/1iwO" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">Maintenance Notification ***SAAS CLIENT ACTION REQUIRED***</a>
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Dec 18, 22:00 EST - Dec 19, 02:00 EST
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A Maintenance Update Has Been Posted
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Maintenance will begin as scheduled in 60 minutes.
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Dec 18, 20:59 EST
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Previous Updates
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Scheduled
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Please be advised that on December 18, 2015 10 p.m. to December 19, 2 a.m. (EST), Ellucian will be adding additional network address table (NAT) instances in the SaaS environment to accommodate future growth and expansion.
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<br>This notification details the maintenance timeline and planned work.
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<br>Window: December 18, 2015 10 p.m. to December 19, 2 a.m. (EST)
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<br>Activity: Adding Additional NAT Instances
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<br>Impact: Latency may be experienced during the maintenance window.
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<br>Client Action:
<br> The Client Network Team will need to expand current firewall rules to allow traffic from the 3 additional IPs listed:
<br> 52.0.60.9
<br> 52.5.110.249
<br> 54.165.61.168
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<br> NOTE:
<br> Firewall rules must be updated to include 3 additional IPs for successful integrations to the ERP.
<br> The firewall rule changes may be made in the Test and Production environments any time prior to or during the maintenance window.
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<br>Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Status announcements will be sent prior to work commencing and once all work has been verified completed.
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<br>Contact: Contact the Action Line <a href="https://ellucian.okta.com/" target="_blank">https://ellucian.okta.com/</a> if any issues are encountered after the maintenance window expires.
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<br>If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your engagement manager who can arrange a meeting with the appropriate technical personnel.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Dec 2, 07:58 EST
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This scheduled maintenance affects: Ellucian SaaS (Ellucian Pilot, Ellucian Recruiter).
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<span style="font-family:Arial; font-size:13px; color:#AAAAAA;line-height:21px">
View <a href="http://status.elluciancloud.com" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">status page</a> or
<a href="http://status.elluciancloud.com/manage/cjxmbmn6l2nf" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">manage your subscription</a> to
these emails.
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