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Ellucian Cloud
- Service Alert - Ellucian Recruiter SaaS Issue
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<a href="http://stspg.io/20sc" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">Service Alert - Ellucian Recruiter SaaS Issue</a>
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Incident Report for Ellucian Cloud
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New Incident Status: Resolved
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Ellucian Recruiter SaaS Production service has been restored after a workaround was implemented. The Cloud Team asks that all clients and internal partners log in to test their connectivity. The technical teams are continuing efforts to prevent recurrence of this issue.
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<br>An Incident Summary detailing the timeline and resolution of the incident will be available for review within the designated time frame defined in the SLA.
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<br>Contact: If you have any questions or concerns about this notification, please contact your customer success manager or call at (866) 614-5012
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<br>Thank You,
<br>Your Ellucian Cloud Operations Team
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Mar 1, 17:41 EST
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Previous Updates
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Update
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The Cloud Team continues to troubleshoot the issue in the SaaS environment to rapidly restore service.
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<br>This sporadic issue is not affecting all customers however it has now been expanded to affect Hosted Recruiter customers in addition to Recruiter SaaS.
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<br>A temporary solution is being implemented and a new notification will be send as soon as a permanent solution is identified.
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<br>Updates will be provided hourly until service is restored.
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<br>Contact: If you have any questions or concerns about this notification, please contact your customer success manager or call at (866) 614-5012
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<br>Thank You,
<br>Your Ellucian Cloud Operations Team
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Mar 1, 17:20 EST
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Identified
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The Cloud Team continues to troubleshoot the issue in the SaaS environment to rapidly restore service.
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<br>This is a sporadic issue not affecting all customers and has been identified as related to login and authentication. New connections are refused but existing connections are not experiencing problems.
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<br>Updates will be provided hourly until service is restored.
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<br>Contact: If you have any questions or concerns about this notification, please contact your customer success manager or call at (866) 614-5012
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<br>Thank You,
<br>Your Ellucian Cloud Operations Team
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Mar 1, 16:16 EST
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Investigating
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The Ellucian Recruiter SaaS environment is experiencing a sporadic interruption of services as of 2:58 PM Eastern on March 1, 2016. The Ellucian Cloud Team has been engaged at 3:00 PM Eastern to rapidly restore service.
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<br>Updates will be provided hourly until service is restored.
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<br>Contact: If you have any questions or concerns about this notification, please contact your customer success manager or call (866) 614-5012.
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<br>Thank You,
<br>Your Ellucian Cloud Operations Team
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Mar 1, 15:13 EST
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This incident affected: Ellucian SaaS (Ellucian Recruiter).
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