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<p class="MsoNormal"><span style="color:#1F497D">Andy,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you for working to correct this quickly. Everything is working on our end.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><img width="210" height="83" id="_x0000_i1028" src="cid:image001.png@01D17AA5.AC7905A0" alt="http://www.semo.edu/communications-marketing/identity/signature-logo.png"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:12.0pt;background:white">
<b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:black">Alisa McFerron</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Assistant Director of Admissions for Operations</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Admissions</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;line-height:12.0pt;background:white">
<span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5937</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">amcferron@semo.edu</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> elluciansupport-bounces@newlist.semo.edu [mailto:elluciansupport-bounces@newlist.semo.edu]
<b>On Behalf Of </b>Host, Andy<br>
<b>Sent:</b> Wednesday, March 09, 2016 5:34 PM<br>
<b>To:</b> Ellucian Support List; Cipolla, Lee; Penn, Darren; Crane, Corey<br>
<b>Subject:</b> Re: [Elluciansupport] WFE and Console Application Down<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Alisa –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The issue has been resolved. Please let us know if you continue to experience any issues.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Andy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Andy Host | Sr. Customer Success Manager, Southeast | Customer Success |</span><span style="color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:#391651">®</span><span style="color:#1F497D"> |
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">O:+1.610.626.6444 | M:+1.407.409.4766 |
<a href="http://www.ellucian.com">www.ellucian.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is
prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Host, Andy
<br>
<b>Sent:</b> Wednesday, March 9, 2016 5:32 PM<br>
<b>To:</b> Ellucian Support List; Cipolla, Lee; Penn, Darren; Crane, Corey<br>
<b>Subject:</b> RE: WFE and Console Application Down<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hi Lisa –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you for letting us know right away. The Cloud Team has been notified and actively investing this now.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Andy<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Andy Host | Sr. Customer Success Manager, Southeast | Customer Success |</span><span style="color:#1F497D">
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:#391651">ellucian</span><span style="font-size:6.0pt;font-family:"Arial","sans-serif";color:#391651">®</span><span style="color:#1F497D"> |
</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">O:+1.610.626.6444 | M:+1.407.409.4766 |
<a href="http://www.ellucian.com">www.ellucian.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial","sans-serif";color:#1F497D">CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is
prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.</span><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:elluciansupport-bounces@newlist.semo.edu">elluciansupport-bounces@newlist.semo.edu</a> [<a href="mailto:elluciansupport-bounces@newlist.semo.edu">mailto:elluciansupport-bounces@newlist.semo.edu</a>]
<b>On Behalf Of </b>McFerron, Alisa A<br>
<b>Sent:</b> Wednesday, March 9, 2016 5:22 PM<br>
<b>To:</b> Cipolla, Lee; Penn, Darren; Crane, Corey<br>
<b>Cc:</b> Ellucian Support List<br>
<b>Subject:</b> [Elluciansupport] FW: WFE and Console Application Down<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Please read below. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><img border="0" width="210" height="83" id="_x0000_i1025" src="cid:image001.png@01D17AA5.AC7905A0" alt="http://www.semo.edu/communications-marketing/identity/signature-logo.png"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:12.0pt;background:white">
<b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:black">Alisa McFerron</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Assistant Director of Admissions for Operations</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Admissions</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;line-height:12.0pt;background:white">
<span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5937</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:amcferron@semo.edu">amcferron@semo.edu</a></span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> McFerron, Alisa A
<br>
<b>Sent:</b> Wednesday, March 09, 2016 4:19 PM<br>
<b>To:</b> 'Schneider, Trent'<br>
<b>Cc:</b> Hahn, Lenell; Gasser, Alix<br>
<b>Subject:</b> WFE and Console Application Down<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our WFE and console applications aren’t working:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="1928" height="1080" id="Picture_x0020_2" src="cid:image002.png@01D17AA5.AC7905A0"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><img border="0" width="210" height="83" id="Picture_x0020_1" src="cid:image001.png@01D17AA5.AC7905A0" alt="http://www.semo.edu/communications-marketing/identity/signature-logo.png"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:3.75pt;margin-right:0in;margin-bottom:3.75pt;margin-left:0in;line-height:12.0pt;background:white">
<b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">/
</span></b><span style="font-size:12.0pt;font-family:"Arial Black","sans-serif";color:black">Alisa McFerron</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Assistant Director of Admissions for Operations</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:12.0pt;font-family:"Arial","sans-serif";color:black">Admissions</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:11.25pt;line-height:12.0pt;background:white">
<span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E">T
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5937</span><span style="font-size:9.0pt;font-family:"Arial Black","sans-serif";color:#C8102E"> / F
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">573.651.5936</span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black"><a href="mailto:amcferron@semo.edu">amcferron@semo.edu</a></span><span style="font-size:10.5pt;font-family:"Helvetica Neue";color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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