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Ellucian Cloud
- Maintenance Notification - Ellucian Recruit, Advise, Advance Test Environment
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<a href="http://stspg.io/2ASc" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">Maintenance Notification - Ellucian Recruit, Advise, Advance Test Environment</a>
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Apr 13, 20:00 - 22:00 EDT
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Maintenance Details
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ELLUCIAN CLOUD SERVICES
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<br>Maintenance Notification – Ellucian Recruit, Advise and Advance
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<br>Please be advised that the Active Directory Federated Services (ADFS) changes will be performed in the SaaS Test environment on April 13, 2016 8 p.m. and will conclude on April 13, 2016 10 p.m. EST.
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<br>The maintenance window will impact all eCRM SaaS clients and includes Ellucian Recruit, Advise and Advance.
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<br>Customers using ADFS for Single-Sign-On were sent information required to update firewall rules.
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<br>The work is being done to deliver a more stable deployment that isolates Development from Production and creates a more resilient deployment.
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<br>Note: The Production changes will be conducted on April 21, 2016 8 p.m. to April 21, 2016 10 p.m. EST.
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<br>This notification details the maintenance timeline and planned work.
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<br>Window: April 13, 2016 8 p.m. to April 13, 2016 10 p.m. EST
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<br>Activity: Perform ADFS Maintenance
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<br>Impact: A short disruption of service may occur in the Test environment during the maintenance window.
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<br>Client Action for Single-Sign-On (only): Prior to the maintenance window, add the following IPs in and out of port 443 if the firewall is restricting access and add the two new trusts outlined in a separate communication.
<br>• 54.208.11.9
<br>• 54.210.240.14
<br>• 54.88.120.237
<br>• 52.21.117.69
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<br>Client Validation for All Clients: Validate successful login to the Test Environment after the maintenance window completes.
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<br>Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Status announcements will be sent prior to work commencing and once all work has been verified completed.
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<br>Contact: If you have any questions or concerns about this notification, action required or would like to discuss any aspect of the upcoming maintenance, please contact your customer success manager who can arrange a meeting with the appropriate technical personnel.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Apr 13, 08:47 EDT
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This scheduled maintenance affects: Ellucian SaaS (Ellucian Advancement, Ellucian Advise, Ellucian Recruit).
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