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Ellucian Cloud
- Maintenance Notification - Ellucian Recruit, Advise, Advance Production
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<a href="http://stspg.io/2B15" style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">Maintenance Notification - Ellucian Recruit, Advise, Advance Production</a>
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Apr 21, 22:00 EDT - Apr 22, 00:00 EDT
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A Maintenance Update Has Been Posted
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Maintenance will begin as scheduled in 60 minutes.
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Apr 21, 20:59 EDT
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Previous Updates
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Update
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Maintenance will begin as scheduled on April 21, 2016 at 10:00 p.m.
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Apr 20, 11:00 EDT
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Scheduled
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ELLUCIAN CLOUD SERVICES
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<br>Maintenance Notification – Recruit, Advise, and Advance
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<br>Please be advised that the Active Directory Federated Services (ADFS) changes will be performed in the SaaS Production environment on April 21, 2016, 10 p.m. and will conclude on April 21, 2016 11:59 p.m. EST.
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<br>The changes made during the maintenance window will impact all eCRM SaaS clients and includes Recruit, Advise, and Advance.
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<br>Customers using ADFS for Single-Sign-On were sent information required to update firewall rules.
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<br>The work is being done to deliver a more stable deployment that isolates Development from Production and creates a more resilient deployment.
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<br>This notification details the maintenance timeline and planned work.
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<br>Window: April 21, 2016 10 p.m. to April 21, 2016 11:59 p.m. EST
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<br>Activity: Perform ADFS Maintenance
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<br>Impact: A short disruption of service (15 minutes or less) will occur in the Production environment during the maintenance window.
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<br>Client Action for Single-Sign-On (only): Prior to the maintenance window, confirm the following IPs in and out of port 443 if the firewall is restricting access and add the two new trusts outlined in a separate communication.
<br>• 54.208.11.9
<br>• 54.210.240.14
<br>• 54.88.120.237
<br>• 52.21.117.69
<br>
<br>Client Validation for All Clients: Validate successful login to the Test Environment after the maintenance window completes.
<br>If the login fails,
<br>1. Validate URL does not contain "ADFS". If it does, type the true URL. Examples are: <a href="https://client.elluciancloud.com" target="_blank">https://client.elluciancloud.com</a> or <a href="https://client.ellucinarecruiter.com" target="_blank">https://client.ellucinarecruiter.com</a>.
<br>2. Clear browser cache.
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<br>Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. Status announcements will be sent prior to work commencing and once all work has been verified completed.
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<br>Contact: If you have any questions or concerns about this notification, action required or would like to discuss any aspect of the upcoming maintenance, please contact your customer success manager who can arrange a meeting with the appropriate technical personnel.
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<br>Thank You,
<br>Your Ellucian Cloud Services Team
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Apr 14, 17:27 EDT
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This scheduled maintenance affects: Ellucian SaaS (Ellucian Advance, Ellucian Advise, Ellucian Recruit).
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View <a href="http://status.elluciancloud.com" style="font-family:Arial; font-size:13px; color:#AAAAAA; text-decoration:underline">status page</a> or
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