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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#780C51">Maintenance Bulletin – Recruit SaaS TEST – Upgade to Recruit 4.6</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Please read below for important information about your
<b>NEW schedule</b> for the upcoming <b>Recruit 4.6 TEST Upgrade</b></span><b><span style="font-family:"Arial",sans-serif">.
<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">IMPORTANT: This notice supersedes all previous notices with regards to schedule for this upgrade.<span style="color:#333333"><o:p></o:p></span></span></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Activity:</span></b><span style="font-family:"Arial",sans-serif;color:#333333"> Recruit 4.6 upgrade to TEST environment<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Date:</span></b><span style="font-family:"Arial",sans-serif;color:#333333">
</span><span style="font-family:"Arial",sans-serif">Mon<span style="color:#333333">day, February
</span>20<span style="color:#333333">th<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Time Window: </span></b><span style="font-family:"Arial",sans-serif;color:#333333">9AM – 5PM Eastern<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Impact:</span></b><span style="font-family:"Arial",sans-serif;color:#333333"> Your Test Environment will be unavailable during the window<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Dependencies:</span></b><span style="font-family:"Arial",sans-serif;color:#333333"> None<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Notifications:</span></b><span style="font-family:"Arial",sans-serif;color:#333333"> In addition to this notice informing you of the upcoming date for your upgrade, you will
receive three additional notices:</span> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">1. The morning of your move, we will add you to the ‘watch list’ on the work ticket our cloud team will use for that day’s work. This will cause the system to send out an email
copy of that work ticket. It will serve as a reminder that your upgrade will be starting soon.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">2. When our team starts the work that day (around 9 AM eastern) they will change the ticket to ‘in progress’ and that will send an email out to remind you the work is starting.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">3. When our team completes the work sometime later in the day, they will mark the ticket ‘complete’ and the system will send an email indicating the upgrades are complete and your
system is back online and ready for testing.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#333333">Validation:</span></b><span style="font-family:"Arial",sans-serif;color:#333333"> The Client will be responsible for validating the environment following the upgrade. Please
review user access, major business processes, integration to the ERP, and 3rd Party integrations. If you do have issues, enter a high priority (level 2) Action Line ticket with the words “<b>Recruit SaaS 4.6 TEST - Upgrade Issue</b> – [description of issue]”
to ensure proper routing and priority.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Please contact your Customer Success Manager with any questions or issues about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#333333">Your CSM SaaS POC team<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:CSM-SaaS@ellucian.com"><span style="font-family:"Arial",sans-serif">CSM-SaaS@ellucian.com</span></a><span style="font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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