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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#780C51">Recruit SaaS TEST – Upgrade to CRM Recruit 4.7 Scheduled</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Greetings<span style="color:black"> – this notice serves as an update to previous notices to inform you of the specific Date and Time for the CRM Recruit 4.7 TEST upgrade for your
</span>SaaS instance<span style="color:black">. The information about the upgrade window is below.
</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">We apologize for the short interval between this and the last upgrade - if you have concerns about the new date please reach out to your Customer Success Manager to discuss a new
date.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Activity:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Recruit 4.7 upgrade to
<b>TEST</b> environment<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Date:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><b><span style="font-family:"Arial",sans-serif">Mon<span style="color:black">day,
</span>April<span style="color:black"> </span>25<span style="color:black">th</span></span></b><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Time Window: </span></b><b><span style="font-family:"Arial",sans-serif">DAYTIME<span style="color:black">:
</span>9AM – 5PM Eastern<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Impact:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Your
<b>TEST</b> Environment will be unavailable during the window.</span><span style="font-family:"Arial",sans-serif">
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Please Note:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">A CLONE of PROD to TEST is to be conducted prior to the upgrade. Please ensure you have promoted any completed work to PROD and saved any work in progress to an unmanaged solution outside of the TEST environment
to prevent loss of your work. If you cannot have a clone for any reason, please inform your CSM immediately so we can skip that step.
<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Dependencies:</span></b><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif">There are no new requirements for ERP integration
for CRM Recruit 4.7.<o:p></o:p></span></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Notifications:</span></b><span style="font-family:"Arial",sans-serif;color:black"> In addition to this notice informing you of the upcoming date for your upgrade, we will send
a reminder the day of your upgrade. Also, when our team completes the work, we will send an email indicating the upgrades are complete and your system is back online and ready for testing.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Validation:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Customers will be responsible for validating the environment following the upgrade. Because timelines
are short, please focus on your <b><i>previous/already configured functionality</i>
</b>and review user access, major business operations processes, integration to the ERP, and 3rd Party integrations. New features shipped with this release switched ‘OFF’ and your current configurations should remain intact. The main goal of testing is to
validate you will be operational <b><i>in your current state </i></b>without issues after the upgrade – once you have validated current state is good you can move on to configure and test the new features of this release.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">If you do encounter issues while testing, enter a high priority (level 2) Action Line case with the words “<b>Recruit SaaS 4.7 TEST - Upgrade Issue</b>
<b><i>– [description of issue]”</i></b> to ensure proper routing and priority.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Example Test Plans and the Release guide for 4.7 can be found on this eCommunities Post:
</span><a href="https://ecommunities.ellucian.com/message/138935#138935">https://ecommunities.ellucian.com/message/138935#138935</a><o:p></o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please contact your Customer Success Manager with any questions or issues about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Your
</span><span style="font-family:"Arial",sans-serif">Ellucian Cloud Operations and
<span style="color:black">CSM SaaS team</span>s<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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