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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
<br>
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#780C51">Recruit SaaS PROD – Upgrade to Recruit 4.7 Scheduled</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Greetings<span style="color:black"> – this notice serves as an update to
</span>the general announcement <span style="color:black">to inform you </span>of
<span style="color:black">the </span>specific <span style="color:black">Recruit 4.</span>7<span style="color:black"> Production
</span>upgrade schedule <span style="color:black">for your </span>CRM Org<span style="color:black">. The information about the upgrade
</span>and <span style="color:black">window is below</span>. I<span style="color:black">f you have concerns about the date please reach out to your Customer Success Manager
</span>to discuss.<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Activity:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Recruit 4.</span><span style="font-family:"Arial",sans-serif">7<span style="color:black"> upgrade
to <b>PROD</b> </span>E<span style="color:black">nvironment<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Date:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><b><span style="font-family:"Arial",sans-serif">Mond<span style="color:black">ay, Ma</span>y<span style="color:black">
</span>8<span style="color:black">th</span></span></b><span style="font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Time Window: </span></b><span style="font-family:"Arial",sans-serif;color:black">8PM –
</span><span style="font-family:"Arial",sans-serif">6<span style="color:black">AM Eastern<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Impact:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Your PROD Environment will be unavailable during the window. A Maintenance page will be posted to inform
potential visitors to your website of the outage.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Dependencies:</span></b><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif">There are no new system
<span style="color:black">requirements</span> for Recruit 4.7<span style="color:black">.<o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Notifications:</span></b><span style="font-family:"Arial",sans-serif;color:black"> In addition to this notice informing you of the upcoming date for your upgrade, we will send
a reminder the day of your upgrade. Also, when our team completes the work, we will send an email indicating the upgrades are complete and your system is back online and ready for testing.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Validation:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">Ellucian Cloud Services will smoke test the environment after the upgrade and prior to releasing to the customer.
<span style="color:black">The </span>Customer<span style="color:black"> will be responsible for validating the</span>ir<span style="color:black"> environment following the upgrade. Please review user access, major business processes, integration to the ERP,
and 3rd Party integrations. </span>Instructions and test plans will be sent with your upgrade completion notice.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please contact your Customer Success Manager with any questions about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Your
</span><span style="font-family:"Arial",sans-serif">Ellucian Cloud Operations and
<span style="color:black">CSM SaaS team</span>s<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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