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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#780C51"><br>
Recruit SaaS TEST – Upgrade to CRM Recruit 4.8 in TEST begins at 5 AM Eastern on Monday July 10th.</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Greetings<span style="color:black"> – this notice serves as a</span> reminder that the
<span style="color:black">CRM Recruit 4.</span>8<span style="color:black"> TEST upgrade for your
</span>SaaS instance will begin at approximately 5 AM Eastern this coming Monday morning.<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Time Window: </span></b><b><span style="font-family:"Arial",sans-serif">MORNING:
</span></b><span style="font-family:"Arial",sans-serif">5AM<span style="color:black">
</span>Eastern <span style="color:black">– </span>11A<span style="color:black">M Eastern</span> tomorrow.<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Impact:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Your
<b>TEST</b> Environment will be unavailable during the window.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Dependencies:</span></b><span style="font-family:"Arial",sans-serif;color:black"> </span><span style="font-family:"Arial",sans-serif">There are no new requirements for ERP integration
for CRM Recruit 4.8.<o:p></o:p></span></p>
<p class="MsoNormal"><b><o:p> </o:p></b></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Notifications:</span></b><span style="font-family:"Arial",sans-serif;color:black"> In addition to this notice
</span><span style="font-family:"Arial",sans-serif">reminding you of<span style="color:black"> your upgrade</span>,
<span style="color:black">when our team completes the work</span> overnight<span style="color:black">,
</span>in the morning <span style="color:black">we will send an email indicating the upgrades are complete and your system is back online and ready for testing.</span> In that email we will include Test Plans you can follow and instructions for reporting any
issues uncovered during testing. You also receive an update on your Production upgrade date later this week.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Validation:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Customers will be responsible for validating the environment following the upgrade. Because timelines
are short, please focus on your <b><i>previous/already configured functionality</i>
</b>and review user access, major business operations processes, integration to the ERP, and 3rd Party integrations. New features shipped with this release switched ‘OFF’ and your current configurations should remain intact. The main goal of testing is to
validate you will be operational <b><i>in your current state </i></b>without issues after the upgrade – once you have validated current state is good you can move on to configure and test the new features of this release.
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please contact your Customer Success Manager with any questions or issues about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Your
</span><span style="font-family:"Arial",sans-serif">Ellucian Cloud Operations and
<span style="color:black">CSM SaaS team</span>s<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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