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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black"><br>
<br>
</span><b><span style="font-size:12.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#780C51">Recruit SaaS PROD – Upgrade to CRM Recruit 4.8 Scheduled</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif">Greetings<span style="color:black"> –
</span>T<span style="color:black">his notice is to inform you of the specific Date and Time for the CRM Recruit 4.8
</span>PRODUCTION<span style="color:black"> upgrade for your </span>SaaS instance<span style="color:black">.&nbsp; The information about the upgrade window is below.
</span><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif">I<span style="color:black">f you have concerns about the date please reach out to your Customer Success Manager to discuss a new date within the July
</span>23<span style="color:black"> – 3</span>1<span style="color:black"> timeframe.<o:p></o:p></span></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Activity:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp; Recruit 4.8 upgrade in
</span><b><span style="font-family:&quot;Arial&quot;,sans-serif">PROD</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"> environment<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Date:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp;
</span><b><span style="font-family:&quot;Arial&quot;,sans-serif">Mon<span style="color:black">day, July
</span>24th</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Time Window: &nbsp;NIGHTTIME:
</span></b><span style="font-family:&quot;Arial&quot;,sans-serif">10<span style="color:black">PM –
</span>6A<span style="color:black">M Eastern </span><b>(morning of July 25<sup>th</sup>)</b><span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Impact:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">&nbsp; Your
</span><b><span style="font-family:&quot;Arial&quot;,sans-serif">PROD </span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Environment will be unavailable during the window.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Dependencies:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"> &nbsp;</span><span style="font-family:&quot;Arial&quot;,sans-serif">There are no new requirements for ERP integration
 for CRM Recruit 4.8.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif">Release Information:&nbsp;
</span></b><span style="font-family:&quot;Arial&quot;,sans-serif">See this post on eCommunities for information about the release:&nbsp;</span><a href="https://ecommunities.ellucian.com/message/154521#154521"><span style="font-family:&quot;Arial&quot;,sans-serif">https://ecommunities.ellucian.com/message/154521#154521</span></a><span style="font-family:&quot;Arial&quot;,sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Notifications:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"> &nbsp;In addition to this notice informing you of the upcoming date for your upgrade, we will send
 a reminder the day of your upgrade.&nbsp; Also, when our team </span><span style="font-family:&quot;Arial&quot;,sans-serif">starts and
<span style="color:black">completes the work, we will send an email indicating the
</span>status of the <span style="color:black">upgrade</span> - when<span style="color:black"> complete your system
</span>will be brought<span style="color:black"> back online and ready for testing.&nbsp;
</span>T<span style="color:black">est plans for your use in validating the environment after the upgrade</span> can be found at the link above in eCommunities.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Validation:</span></b><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"> Customers will be responsible for validating the environment following the upgrade. &nbsp;Because timelines
 are short, please focus on your <b><i>previously/already configured functionality</i>
</b>and review user access, major business operations processes, integration to the ERP, and 3rd Party integrations. &nbsp;New features shipped with this release switched ‘OFF’ and your current configurations should remain intact.&nbsp; The main goal of testing is to
 validate you will be operational <b><i>in your current state </i></b>without issues after the upgrade – once you have validated current state is good you can move on to configure and test the new features of this release as time permits.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;&#43;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Please contact your Customer Success Manager with any questions or issues about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
<p class="MsoNormal"><span style="font-family:&quot;Arial&quot;,sans-serif;color:black">Your
</span><span style="font-family:&quot;Arial&quot;,sans-serif">Ellucian Cloud Operations and
<span style="color:black">CSM SaaS team</span>s<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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