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<p class="MsoNormal" align="center" style="text-align:center"><b><u><span style="font-size:24.0pt;font-family:"Arial",sans-serif;color:#979797">Service Alert - Ellucian Recruit 4.8 SaaS</span></u></b><span style="font-size:24.0pt;font-family:"Arial",sans-serif;color:#979797"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:18.0pt;font-family:"Arial",sans-serif;color:#979797">Payment Gateway Issue Reported and Resolved
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<p class="MsoNormal" style="line-height:21.0pt"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333">Notice of Issue impacting Recruit 4.8 Customers using Payment Gateway</span></b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333333">Earlier this afternoon the Ellucian Cloud Team was alerted to an issue with Payment Gateway functionality affecting the recent Recruit
4.8 SaaS upgraded sites. The R&D team has identified a fix which has been put in place in Cloud to restore functionality to all upgraded customers.
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333333">If you leverage the Payment Gateway with Recruit please test and if any issues persist immediately enter a Priority 1 Action Line Case
indicating that Recruit 4.8 and Payment Gateway issues persist for your institution.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333333">Contact: If you have any questions or concerns about this notification, please contact your Customer Success Manager or Action Line team.<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333333">Thank You,
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<p class="MsoNormal" style="line-height:18.0pt"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#333333">Your Ellucian Cloud Operations Team
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