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<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:13.5pt"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#780C51">ELLUCIAN CLOUD SERVICES</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
</span><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#780C51"><br>
Update to CRM Recruit SaaS 4.8.1 in PROD is this MONDAY evening starting at 10 PM Eastern.</span></b><span style="font-size:14.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Greetings<span style="color:black"> – this notice serves as a</span> reminder that the
<span style="color:black">CRM Recruit 4.</span>8<span style="color:black"> </span>
PROD<span style="color:black"> up</span>date<span style="color:black"> for your </span>
SaaS instance will begin at approximately 10 PM Eastern this coming Monday evening.<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Time Window: </span></b><b><span style="font-family:"Arial",sans-serif">MONDAY EVE:
</span></b><span style="font-family:"Arial",sans-serif">10 PM<span style="color:black">
</span>Eastern <span style="color:black">– </span>6 AM <span style="color:black">
Easter</span>n Tuesday<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:black">Impact:</span></b><span style="font-family:"Arial",sans-serif;color:black"> Your
</span><b><span style="font-family:"Arial",sans-serif">PROD</span></b><span style="font-family:"Arial",sans-serif;color:black"> Environment will be unavailable during the window</span><span style="font-family:"Arial",sans-serif">. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:black">Notifications:</span></b><span style="font-family:"Arial",sans-serif;color:black"> In addition to this notice
</span><span style="font-family:"Arial",sans-serif">reminding you of<span style="color:black"> your upgrade</span>, after<span style="color:black"> our team completes the work</span> early on Tuesday,
<span style="color:black">we will send an email indicating the upgrades are complete and your system is back online</span>.<span style="color:black">
</span>Since the footprint of the release is small and targeted, if you are not using any of the features updated (XCAS/UCAS) or have not been impacted by one of the other listed defects that were corrected, you need not test.<span style="color:black"> <o:p></o:p></span></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:black">Validation:</span></b><span style="font-family:"Arial",sans-serif;color:black">
</span><span style="font-family:"Arial",sans-serif">The cloud operations team will be monitoring the systems during and after the upgrade and performing smoke testing to validate the environments are operational before releasing them. We will notify you when
the upgrade has been completed.<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Please contact your Customer Success Manager with any questions or issues about the upgrade.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Thank you,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:black">Your
</span><span style="font-family:"Arial",sans-serif">Ellucian Cloud Operations and
<span style="color:black">CSM SaaS team</span>s<span style="color:black"><o:p></o:p></span></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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