<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1" />
<title>
Ellucian Cloud
- Ellucian CRM Recruit PROD - October Maintenance Release OCT 26-27
</title>
<style type="text/css">
/* Take care of image borders and formatting */
img { max-width:600px !important; outline:none; text-decoration:none; -ms-interpolation-mode: bicubic; }
a img { border:none; }
/* Fix Apple contact links and hide the preheader */
.applefix a {color:#888888; text-decoration: none;}
span[class="preheader"] { display:none; }
/* Responsive Styles */
@media only screen and (max-width:600px) {
table[id="emailContainer"] { width:100% !important; }
}
</style>
</head>
<body bgcolor="#ffffff" style="background-color:#ffffff; -webkit-text-size-adjust: none; padding:30px 0;">
<table align="center" border="0" cellpadding="0" cellspacing="0" width="600" id="emailContainer" style="display:block; max-width:600px; background-color:#ffffff;">
<tr>
<td align="center" valign="top">
<table border="0" cellpadding="0" cellspacing="0" width="100%" style="max-width:600px;padding:10px;"> <!-- effective container -->
<!-- START HEADER --> <!-- START HEADER --> <!-- START HEADER --> <!-- START HEADER -->
<tr>
<td>
<table border="0" cellpadding="0" cellspacing="0" width="100%">
<tr>
<td align="center" valign="top">
<table border="0" cellpadding="5" cellspacing="0" width="100%">
<tr>
<td align="center" valign="top">
<span style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;">
<a style="font-family:Arial; font-size:30px; font-weight:bold; color:#333333; text-decoration:none;" href="http://stspg.io/3eabc7c8b">Ellucian CRM Recruit PROD - October Maintenance Release OCT 26-27</a>
</span>
</td>
</tr>
<tr>
<td align="center" valign="top">
<span style="font-family:Arial; font-size:24px; color:#898989;">
Oct 26, 16:00 EDT - Oct 27, 06:00 EDT
</span>
</td>
</tr>
</table>
</td>
</tr>
</table>
</td>
</tr>
<!-- END HEADER --> <!-- END HEADER --> <!-- END HEADER --> <!-- END HEADER -->
<tr height="40"></tr>
<!-- START INCIDENT UPDATES --> <!-- START INCIDENT UPDATES --> <!-- START INCIDENT UPDATES --> <!-- START INCIDENT UPDATES --> <!-- START INCIDENT UPDATES -->
<tr>
<td valign="top" align="left">
<table width="100%" border="0" cellspacing="0" cellpadding="0" style="padding:15px 22px;border-width:1px;border-style:solid;border-color:#E0E0E0; border-radius:4px; -webkit-border-radius:4px; -moz-border-radius:4px; -ms-border-radius:4px;">
<tr>
<td style="font-family:Arial; font-size:20px; color:#333333; line-height:30px; font-weight:bold">
A Maintenance Update Has Been Posted
</td>
</tr>
<tr>
<td style="font-family:Arial; font-size:16px; color:#333333; line-height:24px;padding:4px 0;">
Maintenance will begin as scheduled in 60 minutes.
</td>
</tr>
<tr>
<td style="font-family:Arial; font-size:14px; color:#898989; line-height:21px">
Oct 26, 15:00 EDT
</td>
</tr>
</table>
</td>
</tr>
<tr>
<td align="left" style="font-family:Arial; padding:48px 0 20px; color: #898989;text-transform:uppercase;font-weight:bold;letter-spacing:1px">
Previous Updates
</td>
</tr>
<tr>
<td align="left" style="">
<table border="0" cellpadding="0" cellspacing="0">
<tr>
<td style="font-family:Arial; font-size:16px; color:#333333; font-weight:bold;line-height:24px">
Scheduled
</td>
</tr>
<tr>
<td style="word-wrap: break-word;padding:3px 0;font-family:Arial; font-size:14px; color:#333333; line-height:21px">
Ellucian SaaS CRM Recruit
<br>October Monthly Maintenance Release
<br>Scheduled for PROD Oct 26 - 27th
<br>
<br>UPDATE: The start time for the PROD release has been updated to begin one hour earlier for the US zone due to potential timing concerns observed during the TEST run. The window will still end at the announced 6AM Eastern time. Please see below for timing for your region (Note: Canadian PROD customers are in EU Zone)
<br>
<br>DESCRIPTION OF PLANNED WORK:
<br>This notice is to inform you about planned monthly maintenance to the Ellucian CRM Recruit PROD environments. The first scheduled MMR will be deployed to PROD environments overnight on October 26th-27th 2017.
<br>
<br>Details about the defects that will be resolved can be found below and can be shared with your Ellucian CRM Recruit users: <a target="_blank" href="https://ecommunities.ellucian.com/message/170689#170689">https://ecommunities.ellucian.com/message/170689#170689</a>
<br>
<br>WINDOWS:
<br>EU: A 1-hour maintenance window is needed for the PROD update
<br>SCHEDULED WINDOW: Thursday October 26th starting at 4 PM Eastern and concluding at 5 PM Eastern
<br>
<br>US/LAC/AUS: a 2-hour maintenance window is needed for the PROD update with an expected 20-minute outage during this window
<br>SCHEDULED WINDOW: Friday Oct 27th – Starting at 4 AM Eastern and concluding around 6 AM Eastern
<br>
<br>IMPACT:
<br>We expect twenty minutes of downtime during the window specified. While your instance is offline, a Maintenance page will be displayed. Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the entire window.
<br>
<br>ACTION REQUIRED:
<br>There is no action required by Customers. This announcement is for informational purposes only.
<br>
<br>VERIFY: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.
<br>
<br>CONTACT: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success
<br>Manager who can arrange a meeting with the appropriate technical personnel.
<br>
<br>Thank You,
<br>Your Ellucian Cloud Services Team
</td>
</tr>
<tr>
<td style="font-family:Arial; font-size:14px; color:#898989;line-height:21px;">
Oct 25, 20:09 EDT
</td>
</tr>
</table>
</td>
</tr>
<!-- END INCIDENT UPDATES --> <!-- END INCIDENT UPDATES --> <!-- END INCIDENT UPDATES --> <!-- END INCIDENT UPDATES --> <!-- END INCIDENT UPDATES -->
<!-- START AFFECTED COMPONENTS --> <!-- START AFFECTED COMPONENTS --> <!-- START AFFECTED COMPONENTS --> <!-- START AFFECTED COMPONENTS --> <!-- START AFFECTED COMPONENTS -->
<tr>
<td class="components-affected" style="font-family:Arial; font-size:12px; line-height:18px;color:#898989;padding-top:20px">
This scheduled maintenance affects: Ellucian SaaS (Ellucian Recruit).
</td>
</tr>
<!-- END AFFECTED COMPONENTS --> <!-- END AFFECTED COMPONENTS --> <!-- END AFFECTED COMPONENTS --> <!-- END AFFECTED COMPONENTS --> <!-- END AFFECTED COMPONENTS -->
<tr height="40"></tr>
<!-- START FOOTER --> <!-- START FOOTER --> <!-- START FOOTER --> <!-- START FOOTER -->
<tr>
<td>
<table border="0" cellpadding="3" cellspacing="0" width="100%" style="max-width:600px; border-top:1px solid #E0E0E0;padding-top:10px">
<tr>
<td align="center" valign="top">
<span style="font-family:Arial; font-size:13px; color:#898989;line-height:21px">
View <a style="font-family:Arial; font-size:13px; color:#898989; text-decoration:underline" href="http://status.elluciancloud.com">status page</a> or
<a style="font-family:Arial; font-size:13px; color:#898989; text-decoration:underline" href="http://status.elluciancloud.com/manage/cjxmbmn6l2nf">manage your subscription</a> to
these emails.
<br>
Powered by <a style="font-family:Arial; font-size:13px; color:#898989; text-decoration:underline" href="https://www.statuspage.io/?utm_campaign=end_user_notification_emails&utm_source=status.elluciancloud.com">Statuspage</a>
</span>
</td>
</tr>
</table>
</td>
</tr>
<!-- END FOOTER --> <!-- END FOOTER --> <!-- END FOOTER --> <!-- END FOOTER --> <!-- END FOOTER -->
</table>
</td>
</tr>
</table>
</body>
</html>