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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">We are still experiencing extreme slowness on the CRM console side and the WFE side. The WFE is timing out and the internal console is taking way too long to
process things.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Alix<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> elluciansupport-bounces@newlist.semo.edu [mailto:elluciansupport-bounces@newlist.semo.edu]
<b>On Behalf Of </b>Ellucian Support<br>
<b>Sent:</b> Friday, October 27, 2017 10:13 AM<br>
<b>To:</b> Sapna.Thakur@ellucian.com; Mike.Cook@ellucian.com; Robert.Boardman@ellucian.com; Helena.Tepper@ellucian.com; Aimee.Berube@ellucian.com; Sandhya.Dachapally@ellucian.com; CSCustomerSuccessManagers-Southwest@ellucian.com; elluciansupport@newlist.semo.edu;
Jaya.Kumar@ellucian.com; Robert.Roccograndi@ellucian.com; Tony.Gannon@ellucian.com; Leon.Keselman@ellucian.com; Dev.Kaushal@ellucian.com; Satish.Ramachandra@ellucian.com; Hugo.Silva@ellucian.com; Dermot.Boyle@ellucian.com<br>
<b>Subject:</b> [Elluciansupport] INC001315069 - Comment Added<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Short Description: P1 EOC Recruit SaaS LM-mst-orn <a href="https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes">
https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes</a><o:p></o:p></p>
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<p class="MsoNormal">You are receiving this notification because a comment has been added to INC001315069<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Comments: <o:p></o:p></p>
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<p class="MsoNormal"><strong>2017-10-27 11:12:02 EDT - Joe Bosch</strong><sup> Comment</sup><o:p></o:p></p>
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<p class="MsoNormal">Incident INC001315069 has been re-opened.<o:p></o:p></p>
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<p class="MsoNormal"><strong>2017-10-27 10:47:21 EDT - EOC Self-Submit</strong><sup> Comment</sup><o:p></o:p></p>
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<p class="MsoNormal">Please be advised that alert conditions are active again.<o:p></o:p></p>
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<p class="MsoNormal"><strong>2017-10-27 10:47:00 EDT - EOC Self-Submit</strong><sup> Comment</sup><o:p></o:p></p>
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<p class="MsoNormal">Please be advised that alert conditions are active again.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Caller: Solarwinds ORLDC<o:p></o:p></p>
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<p class="MsoNormal">Campus: SGHE - Hosting DC- Maitland <o:p></o:p></p>
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<p class="MsoNormal">Building: <o:p></o:p></p>
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<p class="MsoNormal">Room: <o:p></o:p></p>
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<p class="MsoNormal">Best contact number: (866) 614-5012<o:p></o:p></p>
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<p class="MsoNormal">Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT<o:p></o:p></p>
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<p class="MsoNormal">Alert Status: active<o:p></o:p></p>
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<p class="MsoNormal">Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS<o:p></o:p></p>
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<p class="MsoNormal">Alert triggered due to:<o:p></o:p></p>
<p class="MsoNormal">2 of 2 sitemonitors report error<o:p></o:p></p>
<p class="MsoNormal">response from <a href="https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService">
https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService</a>
<o:p></o:p></p>
<p class="MsoNormal">Service Response:<o:p></o:p></p>
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<p class="MsoNormal">Notes: <o:p></o:p></p>
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<p class="MsoNormal">Alert URL: <a href="https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert">
https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert</a><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Follow Recruit SaaS Escalation Path: <a href="https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777">
https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777</a><o:p></o:p></p>
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<p class="MsoNormal">Company:Southeast Missouri State University<o:p></o:p></p>
<p class="MsoNormal">ServiceLine:Cloud<o:p></o:p></p>
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<p>Ellucian * 151 Southhall Lane, Suite 400, Maitland FL 32751 * Central Help Desk 1-800-863-3883 *
<a href="http://www.ellucian.com">www.ellucian.com</a><o:p></o:p></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com">servicedesk@ellucian.com</a> or by calling<o:p></o:p></p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883
</strong><o:p></o:p></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong><o:p></o:p></p>
<p>Always call the Service Desk directly for all time sensitive requests!<o:p></o:p></p>
<p style="margin-bottom:12.0pt"><br>
CONFIDENTIALITY: This e-mail (including attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from
your system.<o:p></o:p></p>
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<p class="MsoNormal">Ref:MSG47801151<o:p></o:p></p>
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