<html><head></head><body><div>Short description: P1 EOC Recruit SaaS LM-mst-orn https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingRes</div><div> </div><div>You are receiving this notification because INC001315069 has been resolved.</div><div> </div><div>Close Notes: Multiple imports were kicked off that put a heavier load on the system for a short amount of time, once they completed the system returned to normal. There was also a lock on the DB that was causing some system jobs to back up, once this was corrected all job started processing.</div><div> </div><div>Caller: Solarwinds ORLDC</div><div>Campus: SGHE - Hosting DC- Maitland </div><div>Building: </div><div>Room: </div><div>Phone: (573) 579-5214</div><div>Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required.<div> </div> Alert ID:LMS103241069 | Alert Trigger:2017-10-27 10:43:58 EDT<div> </div>Alert Status: active<div> </div>Client: Southeast Missouri State University | Service Group: Cloud/CRM Recruit/us-east-1:PROD-ModernHosting/Production/eCRM Recruit Prod Pod 8/SemoCRM | Admin: Recruit SaaS<div> </div> Alert triggered due to:<div> </div>2 of 2 sitemonitors report error<div> </div> response from https://Semows.elluciancrmrecruit.com/Ellucian.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService <div> </div>Service Response:<div> </div>Notes: <div> </div>Alert URL: https://ellucian.logicmonitor.com/santaba/uiv3/alert/index.jsp#detail~id=LMS103241069&type=serviceAlert<div> </div>Follow Recruit SaaS Escalation Path: https://ellucian.service-now.com/kb_view_customer.do?sysparm_article=KB000106777<div> </div>Company:Southeast Missouri State University<div> </div>ServiceLine:Cloud</div><div> </div><div>An incident can be reopened within 7 days of resolution. If you would like to reopen this Incident either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message text in your reply message. </div><div> </div><div><a href="mailto:servicedesk@ellucian.com?subject=Re%3AINC001315069%20-%20please%20reopen&body=%0A%0ARef%3AMSG47862532%20">Click here if your issue was not properly resolved INC001315069</a> </div><div> </div><div>Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=132b9b356f02c38489538e82ad3ee448%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p> </p>
<hr />
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p>Ellucian * 151 Southhall Lane, Suite 400, Maitland FL 32751 * Central Help Desk 1-800-863-3883 * www.ellucian.com</p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com">servicedesk@ellucian.com</a> or by calling</p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883 </strong></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
<p><br />CONFIDENTIALITY: This e-mail (including attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system.<br /><br /></p></div><div> </div><div style="display:inline">Ref:MSG47862532</div></body></html>