<html><head></head><body><div>Short description: Action Line call</div><div> </div><div>You are receiving this notification because INC001350164 has been resolved.</div><div> </div><div>Close Notes: Sending e-mail to Action Line for review</div><div> </div><div>Caller: Melissia Coffee</div><div>Campus: Main Campus </div><div>Building: </div><div>Room: </div><div>Phone: (573) 986-6192</div><div>Description: Client Account Name: Southeast Missouri State University<div> </div>Is this a Managed Services site: Yes<div> </div>What type of issue is this: The caller is having issues with Tax Treaties on the PDADEDN screen in Banner.<div> </div>Existing Case Number if mentioned: 01815142<div> </div>Support Level: 1<div> </div>Client Contact Name: Melissia Coffee<div> </div>Client Contact Phone Number: 573-986-6192<div> </div>Client contact e-mail address: mcoffee@semo.edu<div> </div>Client Contact Title: N/A<div> </div>Product Line: Banner<div> </div>Product Name: Banner<div> </div>Priority (1, 2, or 3): 1<div> </div>Outcome: Escalating case</div><div> </div><div>An incident can be reopened within 7 days of resolution. If you would like to reopen this Incident either click the link below or reply to this message and include 'please reopen' in the subject line of your reply. Do not delete any message text in your reply message. </div><div> </div><div><a href="mailto:servicedesk@ellucian.com?subject=Re%3AINC001350164%20-%20please%20reopen&body=%0A%0ARef%3AMSG50159676%20">Click here if your issue was not properly resolved INC001350164</a> </div><div> </div><div>Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=5a613498db605f007d6a9c47db961935%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p>Sincerely, <br />Southeast Missouri State Support Team<br /><br /></p></div><div> </div><div style="display:inline">Ref:MSG50159676</div></body></html>