<html><head></head><body><div>Short Description: Action Line call</div><div> </div><div>You are receiving this notification because a comment has been added to INC001350164</div><div> </div><div>Comments: <div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-02-23 16:49:51 EST - Gary Bernstein</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">Thank you for contacting the Ellucian Helpdesk. <div> </div>Hello Melissia,<div> </div>This ticket has been escalated and we are adding notes that you have not been called yet. In order to escalate it properly, we resolve the ticket status but it does not mean closed out by any means.<div> </div>The next level of support will be in touch with you as soon as they can.<div> </div>Thank You!!<div> </div>If you have any further questions, please do not hesitate to reply to this e-mail. We can also be reached by phone 24 hours a day, 7 days a week, 365 days a year at our support number listed below.<div> </div>Have a great day!<div> </div>Ellucian Helpdesk<div> </div>Local Number: 610-578-6111<div> </div>Toll free 1-800-863-3883</span></span></div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-02-23 13:01:40 EST - Melissia Coffee</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">reply from: mcoffee@semo.edu<div> </div>I received an e-mail saying this issue has been resolved but no one ever called me. I'm leaving for lunch and will return at 1 p.m. CST.<div> </div><div> </div>[http://www.semo.edu/communications-marketing/identity/signature-logo.png]<div> </div>/ Melissia Coffee<div> </div>Operations Manager<div> </div>Human Resources<div> </div>T 573.986.6192<div> </div>mcoffee@semo.edu<div> </div><div> </div><div> </div><div> </div>Ref:MSG50159676</span></span></div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-02-23 12:19:08 EST - Spencer Hall</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">We have escalated this ticket to Ellucian Cloud personnel as a priority 1 for a production down or outage issue. You may "Reply All" to this email notification to post relevant updates or screenshots concerning this issue.</span></span></div></div></div><div> </div><div>Caller: Melissia Coffee</div><div>Campus: Main Campus </div><div>Building: </div><div>Room: </div><div>Best contact number: (573) 986-6192</div><div>Description: Client Account Name: Southeast Missouri State University<div> </div>Is this a Managed Services site: Yes<div> </div>What type of issue is this: The caller is having issues with Tax Treaties on the PDADEDN screen in Banner.<div> </div>Existing Case Number if mentioned: 01815142<div> </div>Support Level: 1<div> </div>Client Contact Name: Melissia Coffee<div> </div>Client Contact Phone Number: 573-986-6192<div> </div>Client contact e-mail address: mcoffee@semo.edu<div> </div>Client Contact Title: N/A<div> </div>Product Line: Banner<div> </div>Product Name: Banner<div> </div>Priority (1, 2, or 3): 1<div> </div>Outcome: Escalating case</div><div> </div><div>Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=5a613498db605f007d6a9c47db961935%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p>Sincerely, <br />Southeast Missouri State Support Team<br /><br /></p></div><div> </div><div style="display:inline">Ref:MSG50168316</div></body></html>