<html><head></head><body><div>Short Description: Action Line call</div><div> </div><div>You are receiving this notification because a comment has been added to INC001350164</div><div> </div><div>Comments: <div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-02-23 13:01:40 EST - Melissia Coffee</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">reply from: mcoffee@semo.edu<div> </div>I received an e-mail saying this issue has been resolved but no one ever called me. I'm leaving for lunch and will return at 1 p.m. CST.<div> </div><div> </div>[http://www.semo.edu/communications-marketing/identity/signature-logo.png]<div> </div>/ Melissia Coffee<div> </div>Operations Manager<div> </div>Human Resources<div> </div>T 573.986.6192<div> </div>mcoffee@semo.edu<div> </div><div> </div><div> </div><div> </div>Ref:MSG50159676</span></span></div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-02-23 12:19:08 EST - Spencer Hall</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">We have escalated this ticket to Ellucian Cloud personnel as a priority 1 for a production down or outage issue. You may "Reply All" to this email notification to post relevant updates or screenshots concerning this issue.</span></span></div></div></div><div> </div><div>Caller: Melissia Coffee</div><div>Campus: Main Campus </div><div>Building: </div><div>Room: </div><div>Best contact number: (573) 986-6192</div><div>Description: Client Account Name: Southeast Missouri State University<div> </div>Is this a Managed Services site: Yes<div> </div>What type of issue is this: The caller is having issues with Tax Treaties on the PDADEDN screen in Banner.<div> </div>Existing Case Number if mentioned: 01815142<div> </div>Support Level: 1<div> </div>Client Contact Name: Melissia Coffee<div> </div>Client Contact Phone Number: 573-986-6192<div> </div>Client contact e-mail address: mcoffee@semo.edu<div> </div>Client Contact Title: N/A<div> </div>Product Line: Banner<div> </div>Product Name: Banner<div> </div>Priority (1, 2, or 3): 1<div> </div>Outcome: Escalating case</div><div> </div><div>Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=incident.do%3Fsys_id=5a613498db605f007d6a9c47db961935%26sysparm_stack=incident_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p>Sincerely, <br />Southeast Missouri State Support Team<br /><br /></p></div><div> </div><div style="display:inline">Ref:MSG50160977</div></body></html>