<html><head></head><body><div>Short Description: Change AD-Admin Request for: Southeast Missouri State University</div><div> </div><div>You are receiving this notification because a comment has been added to REQ006859484.</div><div> </div><div>Comments: <div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-04-06 11:27:04 EDT - Lokesh Gunasekaran</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">Password has been reset for user Name: Brooke DeArman<div> </div>Email: bdearman@semo.edu<div> </div>Sent password information over mail to user.</span></span></div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-04-06 11:00:49 EDT - Alix Gasser</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">reply from: agasser@semo.edu<div> </div>This user tried to reset her password and then login and she got the following error:<div> </div>[cid:image001.jpg@01D3CD8E.139C8030]<div> </div><div> </div>Ref:MSG50918693</span></span></div><div><span colspan="2"><hr /></span></div><div style=""><span class="tdwrap"><strong>2018-04-02 14:57:18 EDT - Lokesh Gunasekaran</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">We sent password reset mail to user but didn't get any response from user . We observed that the user account working state and everything is fine . If you still have any issues with login kindly reopen this request with the error screen shot attachment .<div> </div>Hence closing this request</span></span></div></div></div><div> </div><div>Name: Ellucian Support</div><div>Campus: Main Campus</div><div>Building: </div><div>Room: </div><div>Phone: n/a</div><div>Description: Change AD-Admin Request for: Southeast Missouri State University<div> </div>Name: Brooke DeArman<div> </div>Email: bdearman@semo.edu<div> </div>Region: AD>ADMIN<div> </div>Location: Southeast Missouri State University<div> </div>Change: Unlock Account<div> </div>Access Requested: SAAS, <div> </div>Comment:Unlock account. User has been deactivated due to not logging-in in over a year. <div> </div>CSM: Ally Matejcek<div> </div>CLA: Alix Gasser<div> </div>Link to item [https://community.ellucian.com/lists/ADAdmin/DispForm.aspx?ID=2356]<div> </div>{snow-req:ADAdminRequest}<div> </div>From Address: bdearman@semo.edu<div> </div>To Address(es): servicedesk@ellucian.com<div> </div>Cc Address(es): <div> </div></div><div> </div><div> </div><div>Click here to view: <a href="https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=0a7c5428db151fc8a5539c47db96190e%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p>Sincerely, <br />Southeast Missouri State Support Team<br /><br /></p></div><div> </div><div style="display:inline">Ref:MSG51019487</div></body></html>