<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Hi Team,</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Please be reminded about the following upcoming activity affecting your CRM TEST Environment (SemoTestCRM).</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Solution: Recruit SaaS</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Description of Activity: Deploy Recruit 5.0 NONPROD- APR 20 @ 9AM</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Customer affected: Southeast Missouri State University</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"><strong>SCHEDULED START:</strong> 2018-04-20 09:00:00 EDT</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"><span style="font-weight: bold; text-decoration: underline;">RELEASE INFORMATION:</span> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt;"><span style="color: black;">Details about the Release can be found on <a title="ecommunities" href="https://ecommunities.ellucian.com/">ecommunities</a> and shared with your Ellucian CRM users.</span></p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"><span style="font-weight: bold; text-decoration: underline;">A NOTE ABOUT TESTING:</span></p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">We are providing the standard 3-week testing period between the TEST and PROD upgrades, per our SaaS policy.</p></div><div><ul style="margin-left: .375in; direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"></ul></div><div><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: Verdana; font-size: 8.25pt;">The goal of the TESTING period is to verify that current state operations are functional after the upgrade.</span></li></div><div><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: Verdana; font-size: 8.25pt;">Please focus on testing your existing functionality, to verify business continuity in current state.</span></li></div><div><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: Verdana; font-size: 8.25pt;">New Features can be configured and tested after the PROD Upgrade in April. No need to do that now.</span></li></div><div><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;"><span style="font-family: Verdana; font-size: 8.25pt;">Action Line is available to assist with any testing issues you encounter during that period.</span></li></div><div></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Please contact your Customer Success Manager with any questions or concerns about this schedule.</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;"> </p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Thank you,</p></div><div><p style="margin: 0in; font-family: Verdana; font-size: 8.25pt; color: black;">Your Cloud and Customer Success Teams</p></div><p></p><div> </div><div style="display:inline">Ref:MSG51308799</div></body></html>