<html><head></head><body><div>Short Description: 01934900 Cloud Account Assistance [ ref:_00DA0Arvz._5001M1EDCTA:ref ]</div><div> </div><div>You are receiving this notification because a comment has been added to REQ007356545.</div><div> </div><div>Comments: <div><div><span colspan="2"><hr></span></div><div style=""><span class="tdwrap"><strong>2018-10-05 13:40:58 EDT - Kevinthomas Vincent</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">Unlocked user account and password reset done for the user.<div> </div>Name : Verona Lambert <div> </div>adadmin\vlambert<div> </div>Email : vmlambert@semo.edu<div> </div>Kindly refresh / reactivate user account in Recruit.</span></span></div><div><span colspan="2"><hr></span></div><div style=""><span class="tdwrap"><strong>2018-10-05 11:01:50 EDT - Edward Murphy</strong></span><span style="float:right;"><sup> Comment</sup></span></div><div style=""><span colspan="2"><span style="word-wrap:break-word;display:block;">Received From: ed.murphy@ellucian.com</span></span></div></div></div><div> </div><div>Name: Ellucian Support</div><div>Campus: Main Campus</div><div>Building: </div><div>Room: </div><div>Phone: n/a</div><div>Description: DO NOT REMOVE: ref:_00DA0Arvz._5001M1EDCTA:ref <div> </div>Southeast Missouri State University has submitted an Action Line Case and we need your assistance. <div> </div><<Client reports the following user account has been locked out and needs it to be unlocked:Verona LambertADADMIN\vlambertvmlambert@semo.edu>> <div> </div>Please contact the Ellucian Action Line Analyst for follow-up on this issue: <div> </div>Action Line Analyst: Ed Murphy at: +1 (703) 502 6704 <div> </div>Case Information: <div> </div>Subject: Unlock User - Verona Lambert <div> </div>Description: We have a user that is locked out of her account. She tried to reset the password and it didn't work. Attached is her user information. <div> </div>Case Number: 01934900 <div> </div>Date Opened: 9/25/2018 <div> </div>Priority:3 <div> </div>Product Line: Ellucian <div> </div>Product: CRM Recruit <div> </div>Company:Southeast Missouri State University <div> </div>Contact Name: Alix Gasser <div> </div>Contact email: agasser@semo.edu <div> </div>Contact Phone #:(573) 651-2587 <div> </div>{snow-req:Corp - CLD - Cloud Accounts} <div> </div>CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.<div> </div>From Address: ed.murphy@ellucian.com<div> </div>To Address(es): agasser@semo.edu,ellucian@service-now.com<div> </div>Cc Address(es): <div> </div></div><div> </div><div> </div><div>Click here to view: <a id="snc_uri_ref_link" href="https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=710871dcdb892fc06cf792e6db96190d%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div> </div><div> </div><div><p>Sincerely, <br>Southeast Missouri State Support Team<br><br></p></div><div> </div><div style="display:inline">Ref:MSG54903167</div></body></html>