<html><head></head><body><div> </div><div>Short description: 01934900 Cloud Account Assistance [ ref:_00DA0Arvz._5001M1EDCTA:ref ]</div><div> </div><div>You are receiving this notification because you have a pending survey for REQ007356545.</div><div> </div><div>Close Notes: Password reset done and access refreshed for the existing ADADMIN account <div> </div>vlambert - vmlambert@semo.edu <div> </div>Info email sent. Kindly reopen the request if facing issues further.</div><div> </div><div>Caller: Ellucian Support</div><div>Campus: Main Campus </div><div>Building: </div><div>Room: </div><div>Phone: n/a</div><div>Description: DO NOT REMOVE: ref:_00DA0Arvz._5001M1EDCTA:ref <div> </div>Southeast Missouri State University has submitted an Action Line Case and we need your assistance. <div> </div><<Client reports the following user account has been locked out and needs it to be unlocked:Verona LambertADADMIN\vlambertvmlambert@semo.edu>> <div> </div>Please contact the Ellucian Action Line Analyst for follow-up on this issue: <div> </div>Action Line Analyst: Ed Murphy at: +1 (703) 502 6704 <div> </div>Case Information: <div> </div>Subject: Unlock User - Verona Lambert <div> </div>Description: We have a user that is locked out of her account. She tried to reset the password and it didn't work. Attached is her user information. <div> </div>Case Number: 01934900 <div> </div>Date Opened: 9/25/2018 <div> </div>Priority:3 <div> </div>Product Line: Ellucian <div> </div>Product: CRM Recruit <div> </div>Company:Southeast Missouri State University <div> </div>Contact Name: Alix Gasser <div> </div>Contact email: agasser@semo.edu <div> </div>Contact Phone #:(573) 651-2587 <div> </div>{snow-req:Corp - CLD - Cloud Accounts} <div> </div>CONFIDENTIALITY: This email (including any attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this email in error, please notify the sender and delete this email from your system. Thank you.<div> </div>From Address: ed.murphy@ellucian.com<div> </div>To Address(es): agasser@semo.edu,ellucian@service-now.com<div> </div>Cc Address(es): <div> </div></div><div> </div><div>SURVEY REQUEST:</div><div> </div><div>Customer service is our top priority and your feedback is very important to us. Please go to the URL listed below to complete a quick survey about your recently resolved task. </div><div> </div><div>Click here to view the task: <a id="snc_uri_ref_link" href="https://ellucian.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=710871dcdb892fc06cf792e6db96190d%26sysparm_stack=sc_request_list.do%3Fsysparm_query=active=true">LINK</a></div><div> </div><div>Click here to take the survey: <a href="https://ellucian.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=db1997506fb32200b554dc8d8e3ee4b0%26sysparm_assessable_sysid=1706c155dbc5a7047c669cd5db9619b4">HERE</a></div><div> </div><div>If you have trouble accessing the survey copy and paste the address below into your browser</div><div>https://ellucian.service-now.com/nav_to.do?uri=assessment_take2.do%3Fsysparm_assessable_type=db1997506fb32200b554dc8d8e3ee4b0%26sysparm_assessable_sysid=1706c155dbc5a7047c669cd5db9619b4</div><div> </div><div> </div><div> </div><div>[[u_signature]]</div><div> </div><div style="display:inline">Ref:MSG54954409</div></body></html>