<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">ELLUCIAN CLOUD UPGRADE NOTICE FOR TEST ENVIRONMENTS:</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">CRM ADVISE 2.2</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">CRM RECRUIT 5.2</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;"> </span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">OVERALL UPGRADE SCHEDULE:</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Please be advised that the Ellucian Cloud TEST Environment upgrades for CRM ADVISE and RECRUIT are planned for the week of December 3<sup>rd</sup>. We will be performing the upgrades in batches - specific schedules for each customer environment will be sent out to customers on or about November 28<sup>th</sup>. You will receive a separate email for each of your institution’s Advise/Recruit cloud environments.</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">CLONING SCHEDULE:</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">As part of this upgrade cycle, your TEST environment will be refreshed with a CLONE from PRODUCTION. In order to protect ongoing work in TEST you must save or promote your work to Production no later than end of day <strong><span style="font-family: 'Calibri',sans-serif;">Friday November 30th</span></strong>. Test will be over-written after this date. Please ensure that any customizations not in Production are transferred to Production or documented before this window, as any changes you have made in TEST will be replaced by PROD during the upgrade window. </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif; background: yellow;">*IMPORTANT NOTE ABOUT NEW COMMUNICATION PLANS*</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: yellow;">If you are in the process of building out your new Communication Plans in your TEST system, please let your Customer Success Manager know right away so we can assist and make necessary arrangements to preserve your work.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">A NOTE ABOUT TESTING:</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Due to the Holidays, we are providing an extended testing period between the TEST and PROD upgrades. Production upgrades are slated to begin after the Holiday, during the week of January 7th. As such you will have 4 weeks for testing.</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">The goal of the TESTING period is to verify that current state operations are functional after the upgrade.</p></div><div><p style="margin: 0in 0in 0.0001pt 27pt; text-indent: -0.25in; vertical-align: middle; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Symbol;">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif;"> </span>Please focus on testing your existing functionality, to verify business continuity with currently configured features.</p></div><div><p style="margin: 0in 0in 0.0001pt 27pt; text-indent: -0.25in; vertical-align: middle; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Symbol;">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif;"> </span>New Features can be configured and tested after the PROD Upgrade. No need to do that now.</p></div><div><p style="margin: 0in 0in 0.0001pt 27pt; text-indent: -0.25in; vertical-align: middle; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 10.0pt; font-family: Symbol;">·</span><span style="font-size: 7.0pt; font-family: 'Times New Roman',serif;"> </span>Action Line is available to assist with any testing issues you encounter during the testing period.</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-family: 'Calibri',sans-serif;">RELEASE INFORMATION:</span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Details about the Release(s) will be posted to the respective eCommunities spaces on or about November 21st.</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Please contact your Customer Success Manager with any questions or concerns.</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Thank you,</p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"> </p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">Your Cloud and Customer Success Teams</p></div><p></p><div> </div><div style="display:inline">Ref:MSG55549181</div></body></html>