<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Dear valued customer,</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Please be aware of the schedule for the upcoming upgrade affecting your Ellucian CRM RECRUIT PRODUCTION environment: (SemoCRM). This schedule may differ from and supersedes any previously communicated schedule notice for your PRODUCTION instance.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Solution: Recruit SaaS</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Description of Activity: Recruit 5.2 - Deploy to Prod - SUN JAN 6 @ 10PM EST-Southeast Missouri State University-Production</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Customer affected: Southeast Missouri State University</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;"> </span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;">SCHEDULED START</span></strong><span style="background: silver;">: 2019-01-06 22:00:00 EST</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;">DURATION:</span></strong><span style="background: silver;"> 10 PM to 8 AM EST </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;"> </span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;">IMPACT:</span></strong><span style="background: silver;"> Your Production system will be offline during the upgrade window. A maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;">UPGRADE INFORMATION: D</span></strong><span style="background: silver;">etails about what’s included in this upgrade can be found in the </span><a style="color: #0563c1; text-decoration: underline;" title="Ellucian CRM Place" href="https://ecommunities.ellucian.com/message/230612#230612">Ellucian CRM Place</a><span style="background: silver;"> in eCommunities.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: yellow;"> </span></strong></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="background: silver;">USER ACCEPTANCE TESTING: </span></strong><span style="background: silver;">Due to US Holidays, we provided an <em>extended</em> testing period between the TEST and PRODUCTION upgrades. Please bring your testing to a conclusion prior to your PROD upgrade date. If you encounter any issues in your testing, you should open an Action Line ticket through the Ellucian Hub.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> Please contact your Customer Success Manager with any questions or concerns.</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;"> </span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Thank you,</span></p></div><div><p style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="background: silver;">Your Ellucian Cloud & Customer Success Teams</span></p></div><p></p><div> </div><div style="display:inline">Ref:MSG56154460</div></body></html>