<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Dear valued customer,</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Please be aware of the schedule for the upcoming upgrade affecting your Ellucian CRM RECRUIT PRODUCTION environment: (SemoCRM). This schedule may differ from and supersedes any previously communicated schedule notice for your PRODUCTION instance.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Solution: Recruit SaaS</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Description of Activity: Recruit 5.2 - Deploy to Prod - TUE JAN 15 @ 10PM EST-Southeast Missouri State University-Production</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Customer affected: Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="font-weight: bold; background: white;">SCHEDULED START:</span><span style="background: white;"> 2019-01-15 22:00:00 EST</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="font-weight: bold; background: white;">DURATION:</span><span style="background: white;"> 10 PM to 8 AM EST</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> Your Production system will be offline during the upgrade window. A maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; color: #343d47; background: white;">UPGRADE INFORMATION:</span><span style="color: #343d47; background: white;"> Details about what’s included in this upgrade can be found in the </span><a href="https://ecommunities.ellucian.com/message/230612#230612"><span style="background: white;">Ellucian CRM Place</span></a><span style="color: #343d47; background: white;"> in eCommunities.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="font-weight: bold; background: white;">USER ACCEPTANCE TESTING:</span><span style="background: white;"> Due to US Holidays, we provided an extended testing period between the TEST and PRODUCTION upgrades. Please bring your testing to a conclusion prior to your PROD upgrade date. If you encounter any issues in your testing, you should open an Action Line ticket through the Ellucian Hub.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Please contact your Customer Success Manager with any questions or concerns.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Thank you,</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #343d47;"><span style="background: white;">Your Ellucian Cloud & Customer Success Teams</span></p></div><p></p><div> </div><div style="display:inline">Ref:MSG56278092</div></body></html>