<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Dear valued customer,</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> upgrade affecting your Ellucian CRM Recruit Non-Prod environment: (SemoTestCRM). This schedule may differ from and supersedes any previously communicated schedule notice for your Non-Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoTestCRM</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2019-08-06 09:00:00 EDT</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Solution:</span><span style="background: white;"> Recruit SaaS</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> Deploy to Non-Prod - TUE AUG 6 (AM)-Southeast Missouri State University-Non-Production</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span>As part of this upgrade cycle, your Non-Prod environment will <span style="font-weight: bold; font-style: italic; text-decoration: underline;">not</span> be refreshed with a clone from Prod if available.</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="background: white;">Your Non-Prod system will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><span style="font-weight: bold;">UPGRADE INFORMATION: </span>Once available, <span style="background: white;">details about what’s included in this upgrade can be found in the </span><a href="https://ecommunities.ellucian.com/community/ellucian-recruiter"><span style="background: white;">Ellucian CRM Recruit Place</span></a><span style="background: white;"> on Communities.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p><div> </div><div style="display:inline">Ref:MSG60611954</div></body></html>