<!doctype html><html xmlns="http://www.w3.org/1999/xhtml" xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office"><head><title></title><!--[if !mso]><!-- --><meta http-equiv="X-UA-Compatible" content="IE=edge"><!--<![endif]--><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"><meta name="viewport" content="width=device-width,initial-scale=1"><style type="text/css">#outlook a { padding:0; }
.ReadMsgBody { width:100%; }
.ExternalClass { width:100%; }
.ExternalClass * { line-height:100%; }
body { margin:0;padding:0;-webkit-text-size-adjust:100%;-ms-text-size-adjust:100%; }
table, td { border-collapse:collapse;mso-table-lspace:0pt;mso-table-rspace:0pt; }
img { border:0;height:auto;line-height:100%; outline:none;text-decoration:none;-ms-interpolation-mode:bicubic; }
p { display:block;margin:13px 0; }</style><!--[if !mso]><!--><style type="text/css">@media only screen and (max-width:480px) {
@-ms-viewport { width:320px; }
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}</style><!--<![endif]--><!--[if mso]>
<xml>
<o:OfficeDocumentSettings>
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<o:PixelsPerInch>96</o:PixelsPerInch>
</o:OfficeDocumentSettings>
</xml>
<![endif]--><!--[if lte mso 11]>
<style type="text/css">
.outlook-group-fix { width:100% !important; }
</style>
<![endif]--><style type="text/css">@media only screen and (min-width:480px) {
.mj-column-per-100 { width:100% !important; max-width: 100%; }
.mj-column-per-85 { width:85% !important; max-width: 85%; }
}</style><style type="text/css"></style><style type="text/css">.email-logo-image {
max-width: 320px;
max-height: 100px;
width: auto !important;
height: auto !important;
}
@media only screen and (max-width:450px) {
.email-logo-image {
max-width: 250px;
}
.content-section > table > tbody > tr > td {
padding-left: 20px !important;
padding-right: 20px !important;
}
.incident-link > table > tbody > tr > td {
padding-left: 20px !important;
padding-right: 20px !important;
}
.header-spacing > table > tbody > tr > td {
padding-top: 45px !important;
padding-bottom: 30px !important;
}
}
/* border-radius, border, and border-collapse: collapse do not combine well. */
/* when we do have embedded (discrete) css, override this to put the border on the outside div, not on the table cell. */
div.content-outer > table,
div.content-outer > table > tbody > tr > td {
border: none !important;
}
div.content-outer {
border-radius: 4px;
overflow: hidden;
box-shadow: 0 2px 4px rgba(0,0,0,.1);
border: 1px solid #E0E0E0;
}
.email-body a, .email-body a:hover, .email-body a:visited {
color: #3498db !important;
}
table, td {
border-collapse: separate;
}
div.content-outer > table {
background: #ffffff;
border: 1px solid #E0E0E0;
border-radius: 4px;
box-shadow: 0 2px 4px rgba(0,0,0,.1);
}
div.outlook-affected-components-column table table {
table-layout: fixed;
}
div.incident-link > table {
border-collapse: collapse;
border-top: 1px solid #E0E0E0;
vertical-align: middle;
}
div.incident-link link {
padding: 25px 0;
}
.email-body img {
max-width: 100%;
}
div.footer-text a {
color: #3498db;
} td {
font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto', 'Oxygen', 'Ubuntu', 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif !important;
}</style></head><body style="font-size: 16px; line-height: 24px; font-weight: normal; font-style: normal; background-color: #fcfcfc;"><div style="display:none;font-size:1px;color:#ffffff;line-height:1px;max-height:0px;max-width:0px;opacity:0;overflow:hidden;"> Scheduled - 1 component affected - ELLUCIAN CLOUD SERVICES
As part of our... ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ ‌ </div><div style="background-color:#fcfcfc;"><!--[if mso | IE]><table align="center" border="0" cellpadding="0" cellspacing="0" class="header-spacing-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div class="header-spacing" style="Margin:0px auto;max-width:600px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-bottom:30px;padding-left:0px;padding-right:0px;padding-top:30px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:600px;" ><![endif]--><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top;padding:0;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tr><td align="center" style="font-size:0px;padding:0;word-break:break-word;"><div style="font-size:13px;line-height:1;text-align:center;color:#000000;"> <h1 class="text_logo" style="margin: 0; font-weight: normal; padding-left: 20px; padding-right: 20px; font-size: 40px; color: #333333;">Ellucian Cloud</h1> </div></td></tr></table></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="content-outer-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div class="content-outer" style="background:#ffffff;background-color:#ffffff;Margin:0px auto;border-radius:4px;max-width:600px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="background:#ffffff;background-color:#ffffff;width:100%;border-radius:4px;"><tbody><tr><td style="border:solid 1px #E0E0E0;direction:ltr;font-size:0px;padding:0px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="content-section-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="content-section-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div class="content-section" style="Margin:0px auto;max-width:600px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-left:40px;padding-right:40px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:520px;" width="520" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div style="Margin:0px auto;max-width:520px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-top:50px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:520px;" ><![endif]--><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top;padding:0;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tr><td align="left" style="font-size:0px;padding:0;word-break:break-word;"><div style="font-size:13px;line-height:1;text-align:left;color:#000000;"><table cellpadding="0" cellspacing="0" height="0" width="32" padding="0" style="Margin:0;border-top:3px solid #3498DB;"><tr><td></td></tr></table> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="20" style="height:20px;"></td></tr></table>
<h2 style="margin: 0; font-weight: normal; font-size: 24px; line-height: 32px; color: #333333;">Ellucian CRM SaaS November 2019 Hotfix: Ellucian CRM Recruit Prod (United States, Canada, Latin America, Europe, and Middle East only)</h2> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="35" style="height:35px;"></td></tr></table>
<span style="font-size: 18px;line-height: 1.5;color: #333333;">Upcoming scheduled maintenance notice</span> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="12" style="height:12px;"></td></tr></table>
<span class="email-body" style="font-size: 14px;line-height: 1.5;color: #333333;">ELLUCIAN CLOUD SERVICES <br><br>As part of our ongoing SaaS delivery improvements for customers using Ellucian CRM Advance in the cloud, this notice is to inform you of plans to perform a hotfix on your Ellucian CRM deployment(s) within the Ellucian Cloud.<br><br>This hotfix does not require your institution to engage, configure, or test as there are no new features being released. All corrections occur outside of the solution management process. <br><br>Details about the CRs included in this hotfix can be found here: <br>https://ecommunities.ellucian.com/message/276297#276297<br><br>WINDOW:<br>*** United States, Canada, and Latin America customers ***<br>Starting Tuesday, November 19, 2019 at 8:00 PM EST and concluding by Tuesday, November 19, 2019 at 10:00 PM EST<br><br>*** Europe customers ***<br>Starting Wednesday, 20 November 2019 at 01:00 GMT+0 and concluding by Wednesday, 20 November 2019 at 03:00 GMT+1<br><br>*** Middle East customers ***<br>Starting Wednesday, 20 November 2019 at 05:00 GMT+4 and concluding by Wednesday, 20 November 2019 at 07:00 GMT+4<br> <br>IMPACT:<br>This hotfix only impacts Ellucian CRM Advance Prod environments in the United States, Canada, Latin America, Europe, and Middle East regions. There is no expected downtime during the hotfix however you may experience intermittent slowness or an occasional disconnect to your environment.<br> <br>ACTION REQUIRED:<br>There is no action required at this time, this announcement is informational.<br><br>Should you encounter issues after this hotfix, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.<br><br>Thank you, <br>Ellucian Cloud Team</span> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="35" style="height:35px;"></td></tr></table>
<h3 style="margin: 0; font-weight: normal; font-size: 14px; line-height: 1.5; color: #898989;">Start time</h3> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="12" style="height:12px;"></td></tr></table>
<span style="font-size: 14px;line-height: 1.5;color: #333333;">Nov 19, 20:00 EST</span> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="35" style="height:35px;"></td></tr></table>
<h3 style="margin: 0; font-weight: normal; font-size: 14px; line-height: 1.5; color: #898989;">Estimated duration</h3> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="15" style="height:15px;"></td></tr></table>
<span style="font-size: 14px;line-height: 1.5;color: #333333;">2 hours</span> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="35" style="height:35px;"></td></tr></table>
<h3 style="margin: 0; font-weight: normal; font-size: 14px; line-height: 1.5; color: #898989;">Components affected</h3> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="15" style="height:15px;"></td></tr></table>
<table cellspacing="0" cellpadding="0" class="affected-component" style="font-family: inherit;margin: 0 20px 0 0; padding: 0 0 15px 0; display: inline-block; color: #333333; font-size: 14px; max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;"><tr><td style="vertical-align: middle;">Ellucian SaaS - Ellucian Recruit</td></tr></table> <table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td height="40" style="height:40px;"></td></tr></table>
</div></td></tr></table></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table></td></tr><tr><td class="incident-link-outlook" width="600px" ><table align="center" border="0" cellpadding="0" cellspacing="0" class="incident-link-outlook" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div class="incident-link" style="Margin:0px auto;max-width:600px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"><tbody><tr><td style="border-top:1px solid #E0E0E0;direction:ltr;font-size:0px;padding:0;padding-left:40px;padding-right:40px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:520px;" ><![endif]--><div class="mj-column-per-100 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top;padding:0;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tr><td align="left" style="font-size:0px;padding:0;padding-top:25px;padding-bottom:25px;word-break:break-word;"><div style="font-size:13px;line-height:1;text-align:left;color:#000000;"> <a class="link" style="font-size: 14px; color: #3498db" href="http://stspg.io/29705fd0a">View full scheduled maintenance details</a> </div></td></tr></table></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><table align="center" border="0" cellpadding="0" cellspacing="0" class="" style="width:600px;" width="600" ><tr><td style="line-height:0px;font-size:0px;mso-line-height-rule:exactly;"><![endif]--><div style="Margin:0px auto;max-width:600px;"><table align="center" border="0" cellpadding="0" cellspacing="0" role="presentation" style="width:100%;"><tbody><tr><td style="direction:ltr;font-size:0px;padding:0;padding-top:20px;text-align:center;vertical-align:top;"><!--[if mso | IE]><table role="presentation" border="0" cellpadding="0" cellspacing="0"><tr><td class="" style="vertical-align:top;width:510px;" ><![endif]--><div class="mj-column-per-85 outlook-group-fix" style="font-size:13px;text-align:left;direction:ltr;display:inline-block;vertical-align:top;width:100%;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tbody><tr><td style="vertical-align:top;padding:0;"><table border="0" cellpadding="0" cellspacing="0" role="presentation" width="100%"><tr><td align="center" style="font-size:0px;padding:0;padding-right:20px;padding-left:20px;word-break:break-word;"><div style="font-size:13px;line-height:1;text-align:center;color:#000000;"><div class="footer-text" style="line-height:1.5;font-size: 12px;color:#898989;"> <p>You received this email because you are subscribed to Ellucian Cloud's service status notifications.</p>
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</div></td></tr></table></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><![endif]--></td></tr></tbody></table></div><!--[if mso | IE]></td></tr></table><![endif]--></div></body></html>