<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Dear valued customer,</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">I hope this email finds you well. Initial communication regarding Ellucian CRM Recruit 6.0 and its targeted upgrade windows were sent on Wednesday, November 13, 2019. Within this communication it was explained that you will be notified of your upgrade date and time by 5 PM on Tuesday, November 19, 2019. Unfortunately, we need more time before we can release your upgrade schedule and we will send out communications as soon as the schedule is ready. We apologize for this delay and appreciate your understanding in this matter. If you have any questions please contact your Customer Success Manager or Ellucian Project Manager if you are currently implementing your Ellucian CRM solution.</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Thanks,</p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p><div> </div><div style="display:inline">Ref:MSG63297987</div></body></html>