<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear valued customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> upgrade affecting your Ellucian CRM Recruit Non-Prod environment: SemoTestCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Non-Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoTestCRM</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2019-11-24 22:00:00 EST</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Solution:</span><span style="background: white;"> Recruit SaaS</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> Recruit 6.0 - Deploy to Non-Prod - SUN NOV 24 (PM)-Southeast Missouri State University-Non-Production</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">As part of this upgrade cycle, your Non-Prod environment will be refreshed with a clone from Prod if available. All customers without Prod environments will not be cloned.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Please ensure that customizations that are <span style="font-style: italic;">not</span> in Prod are transferred or documented before this window, as any changes you have made in Non-Prod will be replaced by Prod during the upgrade window.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Your Non-Prod system will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">IMPORTANT INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-size: 11.0pt;"><span style="font-family: Arial;">Details on how to configure Server-Side Synchronization may be found </span><a href="https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization"><span style="font-family: Calibri;">here</span></a><span style="font-family: Arial;"> in Customer Center.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">If you are a customer using single sign-on, please ensure you update your metadata endpoints as described in prior communications.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">UPGRADE INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Once available, <span style="background: white;">the </span><span style="font-style: italic; background: white;">Pre-Release Overview</span><span style="background: white;"> will be posted to the </span><a href="https://ecommunities.ellucian.com/community/ellucian-recruiter"><span style="background: white;">Ellucian CRM Recruit Place</span></a><span style="background: white;"> on Communities. Release information may be found </span><a href="https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60"><span style="background: white;">here</span></a> on Customer Center<span style="font-weight: bold;">.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">USER ACCEPTANCE TESTING: <br> </span>The goal of user acceptance testing is to verify that the current state of operations are functional after the upgrade.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">You will have <span style="font-weight: bold; font-style: italic;">three</span> weeks from the completion of your Non-Prod upgrade to verify your existing functionalities and ensure business continuity with current configured features. If any issues are identified during your testing, Action Line will be your first step towards resolution.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Please note, all <span style="font-style: italic;">new</span> features should be configured and tested after your Prod upgrade. <span style="font-weight: bold; font-style: italic;">You will receive a separate email detailing your Prod upgrade window details. </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p><div> </div><div style="display:inline">Ref:MSG63325820</div></body></html>