<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear valued customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> upgrade affecting your Ellucian CRM Recruit Prod environment: SemoCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoCRM</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2019-12-16 21:00:00 EST</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Estimated Duration: </span><span style="background: white;">12 hours</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Solution:</span><span style="background: white;"> Recruit SaaS</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> Recruit 6.0 - Deploy to Prod - MON DEC 16 (PM)-Southeast Missouri State University-Production</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-style: italic; background: white;">Please note, the </span><span style="font-weight: bold; font-style: italic; background: white;">estimated duration</span><span style="font-style: italic; background: white;"> is the approximate time needed to complete all environments during the assigned upgrade window. This does not mean your individual environment will be offline for this amount of time.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">As part of this upgrade there will be no clones. Your Prod system will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website and Ellucian CRM of the outage.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">IMPORTANT INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The release of Ellucian CRM Recruit 6.0 will also update the Microsoft Dynamics CRM version from 8.x to 9.0. This update will no longer support the use of Email Router as this is now a deprecated and unsupported function of Microsoft Dynamics CRM.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">All Ellucian CRM customers must configure Server Side-Synchronization to continue the use of non-bulk email sends from their Ellucian CRM environments.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-style: italic;">As a temporary measure an email router will be configured for your Prod environment to provide additional time to coordinate your switch to Server-Side Synchronization. </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Details on how to configure Server-Side Synchronization may be found <a href="https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization">here</a> on Customer Center.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Additionally, this release of Ellucian CRM Recruit 6.0 will also update our Microsoft AD FS version from 3.x to 4.0. This update will require all Ellucian CRM customers using Single-Sign On (SSO) to add new metadata federation endpoints to their existing AD FS, Azure AD, or Ellucian Ethos Identity Service. All Ellucian CRM customers using SSO must configure the new metadata federation endpoints to have a seamless transition to their newly upgraded environments.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">All Ellucian CRM customers using SSO must configure new metadata federation endpoints to ensure access to your Ellucian CRM environment is unimpeded.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Details on how to configure metadata federation endpoint may be found <a href="https://ellucian.force.com/clients/s/article/Ellucian-CRM-Metadata-Federation-Endpoints">here</a> on Customer Center.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">UPGRADE INFORMATION: <br> </span>Once available, <span style="background: white;">details about what’s included in this upgrade can be found in the </span><a href="https://ecommunities.ellucian.com/community/ellucian-recruiter"><span style="background: white;">Ellucian CRM Recruit Place</span></a><span style="background: white;"> on Communities. Release information may be found </span><a href="https://ellucian.force.com/clients/s/releases/a111M00000NmU6gQAF/recruit60"><span style="background: white;">here</span></a> on Customer Center<span style="font-weight: bold;">.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">USER ACCEPTANCE TESTING: <br> </span>You will verify your existing functionalities and ensure business continuity with current configured features. If any issues are identified during your testing, Action Line will be your first step towards resolution.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p><div> </div><div style="display:inline">Ref:MSG63630943</div></body></html>