<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear valued customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> upgrade affecting your Ellucian CRM Recruit Non-Prod environment: SemoTestCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Non-Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoTestCRM</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2020-06-02 22:00:00 EDT</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Solution:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> CRM RECRUIT 6.1 UPGRADE - DEPLOY to NON PROD TUESDAY JUNE 2nd PM-Southeast Missouri State University-Non-Production</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">As part of this upgrade cycle, your Non-Prod environment will be refreshed with a clone from Prod if available. All customers without Prod environments will not be cloned.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Please ensure that customizations that are <span style="font-style: italic;">not</span> in Prod are transferred or documented before this window, as any changes you have made in Non-Prod will be replaced by Prod during the upgrade window.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Your Non-Prod system will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">If you wish to not be cloned during this release upgrade please send an email to your CSM. Please note that if you choose to opt-out of a clone during this upgrade, you are at risk of your Prod upgrade failing for unforeseen issues.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">UPGRADE INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The Launch Event for this release can be found on the<span style="background: white;"> </span><a href="https://ecommunities.ellucian.com/message/295041#295041"><span style="background: white;">Ellucian CRM Recruit Place</span></a><span style="background: white;"> in Communities. Release Change Request information may be found </span><a href="https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61"><span style="background: white;">here</span></a> on Customer Center<span style="font-weight: bold;">.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">USER ACCEPTANCE TESTING: <br></span>The goal of user acceptance testing is to verify that the current state of operations are functional after the upgrade.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">You will have <span style="font-weight: bold; font-style: italic;">three</span> weeks from the completion of your Non-Prod upgrade to verify your existing functionalities and ensure business continuity with current configured features. If any issues are identified during your testing, Action Line will be your first step towards resolution.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Please note, all <span style="font-style: italic;">new</span> features should be configured and tested after your Prod upgrade. <span style="font-weight: bold; font-style: italic;">You will receive a separate email detailing your Prod upgrade window details. </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p>
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<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
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