<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear Valued Customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> upgrade affecting your Ellucian CRM Recruit Prod environment: SemoCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoCRM</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2020-06-30 20:00:00 EDT</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Estimated Duration: </span><span style="background: white;">12 hours</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Solution:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> CRM Recruit 6.1 - Deploy to Prod - TUE JUN 30-Southeast Missouri State University-Production</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-style: italic; background: white;">Please note, the </span><span style="font-weight: bold; font-style: italic; background: white;">estimated duration</span><span style="font-style: italic; background: white;"> is the approximate time needed to complete all environments during the assigned upgrade window. This does not mean your individual environment will be offline for this amount of time. Once your environment upgrade is completed, you will be notified automatically to your distribution email address.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-style: italic; background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">As part of this upgrade there will be no clones. Your Prod system will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website and Ellucian CRM of the outage.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">IMPORTANT INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt; color: #201f1e;"><span style="background: white;">Given the problematic global circumstances and hardships faced in recent weeks, Ellucian has extended CRM Email Router support for our existing customers through November 2020.</span></p></div><div><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt; color: #201f1e;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Details on how to configure Server-Side Synchronization may be found <a href="https://ellucian.force.com/clients/s/article/CRM-9-0-Server-Side-Synchronization">here</a> on Customer Center.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">UPGRADE INFORMATION: <br></span>Release notes may be found on Communities here:</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><a href="https://ecommunities.ellucian.com/message/295041#295041">https://ecommunities.ellucian.com/message/295041#295041</a></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Details about CRs found in this upgrade may be found on Customer Center here:<span style="color: #343d47; background: white;"><br></span><a href="https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61">https://ellucian.force.com/clients/s/releases/a111M00000NgW4LQAV/recruit61</a></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">USER ACCEPTANCE TESTING: <br></span>It is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded. New feature functionality are delivered unconfigured and may be configured after the upgrade.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p>
<p> </p>
<hr>
<p> </p>
<hr>
<p> </p>
<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com" rel="nofollow">servicedesk@ellucian.com</a> or by calling</p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883 </strong></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
<p><br>CONFIDENTIALITY: This e-mail (including attachments) may contain confidential, proprietary and privileged information, and unauthorized disclosure or use is prohibited. If you received this e-mail in error, please notify the sender and delete this e-mail from your system.</p><div> </div><div style="display:inline">Ref:MSG4490537_913J0fp6Aa89y4UrjBy3</div></body></html>