<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear Valued Customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Please be aware that you have an upcoming </span><span style="font-weight: bold; font-style: italic; background: white;">scheduled</span><span style="background: white;"> import update affecting your Ellucian CRM Recruit Prod environment: SemoCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Prod instance.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">Environment: </span><span style="background: white;">SemoCRM</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Scheduled Start:</span><span style="background: white;"> 2020-08-16 22:00:00 EDT</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Duration: </span><span style="background: white;">10 hours</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Description of Activity:</span><span style="background: white;"> Recruit 2020 Import - Deploy to Prod - SUN AUG 16-Southeast Missouri State University-Production</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">Customer affected:</span><span style="background: white;"> Southeast Missouri State University</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold; background: white;">IMPACT:</span><span style="background: white;"> </span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="background: white;">Your Prod system will be offline during the update window and a maintenance page will be posted informing any visitors to your external website of the outage.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><span style="font-weight: bold;">RELEASE INFORMATION:</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Release notes may be found on Communities here:</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"><a href="https://ecommunities.ellucian.com/message/305504#305504">https://ecommunities.ellucian.com/message/305504#305504</a></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Details about CRs found in this upgrade may be found on Customer Center here:<span style="color: #343d47; background: white;"><br></span><a href="https://ellucian.force.com/clients/s/releases/a111M00000NgW4QQAV/ellucian-crm-recruit-2020-imports">https://ellucian.force.com/clients/s/releases/a111M00000NgW4QQAV/ellucian-crm-recruit-2020-imports</a></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thank you,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p>
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<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com" rel="nofollow">servicedesk@ellucian.com</a> or by calling</p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883 </strong></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
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