<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Dear Valued Customer,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">I hope this email finds you well. The reason for this email is to explain how the process for the Ellucian CRM Recruit SaaS Q4 upgrades will be executed. The Ellucian CRM SaaS product lines are all built upon the Microsoft Dynamics 365 platform and as a result we must also execute updates to this platform from time to time. Generally, we use a singular upgrade window assigned to your institution to execute both Dynamics 365 and Ellucian CRM Recruit updates.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The Q4 upgrade for Non-Prod will be constructed to execute the Microsoft Dynamics 365 update on Sunday, November 1, 2020 for all regions worldwide and the actual Ellucian CRM Recruit 6.2 upgrade will start on November 3, 2020 as displayed <a href="https://ecommunities.ellucian.com/message/287009#287009">here</a> on Communities. As a result, you will have two downtime windows; one for the Microsoft Dynamics 365 platform update and one for the actual upgrade to your Ellucian CRM Recruit SaaS Non-Prod environment. The reason for this method is because the time needed to execute both together will result in a longer than usual downtime window.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The Prod Ellucian CRM Recruit 6.2The upgrade will also have two downtime windows and a separate communication will be sent outlining the plan for Prod before the Prod upgrade window.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">The update to the Microsoft Dynamics 365 platform does not require any customer UAT and it will not introduce any new features or functions. The update to Ellucian CRM however will follow the same behavior as any prior upgrade and customer UAT can be executed upon completion.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian CRM Recruit release schedules can be found within the links below. Note that your specific upgrade window will be sent to your Ellucian CRM Recruit distribution email once the schedule is built; the link below will not display this detail.</p></div><div><ul style="margin-left: 0.375in; direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in; list-style-position: inside;" type="disc"></ul></div><div><li style="font-family: Arial; font-size: 11pt;"><a href="https://ecommunities.ellucian.com/message/287009#287009">Ellucian CRM Recruit</a></li></div><div></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in;"><span style="font-family: Arial; font-size: 11.0pt;">Lastly, the transition from Legacy WFE to the Constituent Experience is still a requirement as the Q4 upgrade will remove any support for the Legacy WFE entirely. Additionally, the requirement to move from Email Router to Server-Side Synchronization has been postponed through May 2021 as described </span><a href="https://ellucian.force.com/clients/s/article/Ellucian-CRM-Microsoft-CRM-email-Router-deprecation-Announcement-update"><span style="font-family: Slack-Lato; font-size: 11.25pt;">here</span></a><span style="font-family: Arial; font-size: 11.0pt;">.</span></p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Project Manager.</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;"> </p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Thanks,</p></div><div><p style="margin: 0in; font-family: Arial; font-size: 11.0pt;">Ellucian Cloud Team</p></div><p></p>
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<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com" rel="nofollow">servicedesk@ellucian.com</a> or by calling</p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883 </strong></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
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