<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Dear Valued Customer,</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Please be aware that you have an upcoming scheduled upgrade affecting your Ellucian Recruit Production environment: SemoCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Prod instance.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Environment: SemoCRM</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Scheduled Start: 2020-12-06 22:00:00 EST</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Duration: 10 hours</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Description of Activity: CRM Recruit 6.2 - Deploy to Prod - SUN DEC 6 (PM)-Southeast Missouri State University-Production</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Customer affected: Southeast Missouri State University</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">IMPACT: </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Your Ellucian CRM Production environment will be offline during the upgrade window and a maintenance page will be posted informing any visitors to your external website of the outage. You will receive an automated message once the upgrade is completed.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">RELEASE INFORMATION:</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Launch event details may be found on Communities here:</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><a href="https://ecommunities.ellucian.com/message/313379#313379" rel="nofollow">https://ecommunities.ellucian.com/message/313379#313379</a></span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Release notes can be found here:</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><a href="https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes_6.2.0/page/c_release_6_2.html" rel="nofollow">https://resources.elluciancloud.com/bundle/crm_recruit_rel_release_notes_6.2.0/page/c_release_6_2.html</a></span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Details about CRs addressed in this upgrade may be found on Customer Center here:</span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"><a href="https://ellucian.force.com/clients/s/releases/a111M00000QEeOBQA1/recruit62" rel="nofollow">https://ellucian.force.com/clients/s/releases/a111M00000QEeOBQA1/recruit62</a></span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">USER ACCEPTANCE TESTING:</span><br><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Given your flexibility with configurations, it is expected that current business operations are tested after all Ellucian CRM upgrades. The goal of the testing is to verify that current business operations are unimpeded.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Should you encounter issues after this upgrade, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager. </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Thank you,</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ellucian Cloud Team</span></p></div><p></p>
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<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com" rel="nofollow">servicedesk@ellucian.com</a> or by calling</p>
<p><strong>From an Ellucian Office Avaya Phone: 578 6111 | Americas/Mexico/Canada: +1 800 863 3883 </strong></p>
<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
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