<html><head></head><body><p><span style="color: #343d47; font-size: 10pt;"></span></p><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Dear Valued Customer,</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Please be aware that you have an upcoming scheduled Microsoft Dynamics 365 update affecting your Ellucian Recruit Prod environment: SemoCRM. This schedule may differ from and supersedes any previously communicated schedule notice for your Prod instance.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Environment: SemoCRM</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Scheduled Start: 2020-12-01 22:00:00 EST</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Description of Activity: Microsoft Dynamics CRM Update - Deploy to Prod - TUE DEC 1 (PM)-Southeast Missouri State University-Production</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Customer affected: Southeast Missouri State University</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">IMPACT: </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Your Ellucian CRM Prod environment will be offline during the Microsoft Dynamics 365 update and a maintenance page will be posted informing any visitors to your Ellucian CRM Recruit environment and external website of the outage. You will receive an automated message once the update is completed.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">No clones will be taken during this update. </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">USER ACCEPTANCE TESTING:</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">The update to the Dynamics 365 platform does not require any customer UAT and it will not introduce any few features or functions.</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Should you encounter issues after this update, please contact Action Line. If you have any questions or concerns, please contact your Customer Success Manager. If you are currently implementing your Ellucian CRM solution, please contact your Ellucian Project Manager. </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;"> </span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Thank you,</span></p></div><div><p><span style="font-size: 10pt; font-family: arial, helvetica, sans-serif;">Ellucian Cloud Team</span></p></div><p></p>
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<p>Ellucian * 600 Colonial Center Parkway, Lake Mary, FL 32746 * Central Help Desk 1-800-863-3883 * <a href="https://ellucian.service-now.com/www.ellucian.com" rel="nofollow">www.ellucian.com</a></p>
<p>For Assistance, Please contact the Service Desk via Email: <a href="mailto:servicedesk@ellucian.com" rel="nofollow">servicedesk@ellucian.com</a> or by calling</p>
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<p><strong>India: +91 80 6764 9111 | Europe/Asia Pacific: +1 610 578 6111</strong></p>
<p>Always call the Service Desk directly for all time sensitive requests!</p>
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