[Elluciansupport] [Ellucian Cloud status] Scheduled : Maintenance Notification - Cisco ACE Software Upgrade

[eoc at ellucian.com]

Maintenance Notification - Cisco ACE Software Upgrade : Scheduled

Scheduled Start: Dec 4, 2015, 23:00 EST
Scheduled End: Dec 5, 2015, 04:00 EST

ELLUCIAN CLOUD SERVICES

Maintenance Notification 

This notification details the updated maintenance timeline and planned work.

Activity:  Software Upgrade: A5(3.3): Cisco ACE Module ACE30-MOD-K9

New Window: 12/04/15 11: 00 p.m. - 12/05/15 4:00 a.m. (EST)

The OS version on ACE30-MOD-K9 devices will be upgraded to address potential vulnerabilities: POODLE (TLS) Vulnerability. 
Without the software upgrade, all SSL websites that are offloaded to the ACE Module will receive failing grades due to the POODLE (TLS) Vulnerability.

Impact: 	There is no expected impact on customer resources during this change.

Verify: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.  Status announcements will be sent prior to work commencing and once all work has been verified completed.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact the EOC at (866) 614-5012 or your engagement manager who can arrange a meeting with the appropriate technical personnel.

Thank You,
Your Ellucian Cloud Services Team



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