[Elluciansupport] INC001080414 - Comment Added

[Ellucian Support]

Short Description: LM-mst-orn - P1 - Recruiter - https://semows.elluciancloud.com:8443/Datatel.ERec
 
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Comments: 

 2015-09-23 11:06:10 EDT - Joe Tran Comment 
Response Service API call is timing out. Current monitoring threshold is 30 seconds.  
 
Caller: Solarwinds ORLDC
Campus: Remote, USA 
Building: 
Room: 
Best contact number: (866) 614-5012
Priority: 1 - Critical
Description: Critical Alert - Triage and follow escalation path immediately. Phone call and email required
 
Alert ID: LMS3993 Created At: 2015-09-23 10:50:41 EDT
 
Client Name: Southeast Missouri State University [SEMO], Admin Group: Recruiter
 
The following monitor is critical: https://semows.elluciancloud.com:8443/Datatel.ERecruiting.Erp.Response.Services/DatatelRecruiterResponse.svc/RESTService/PingResponseService
 
Description: Response
 
Alert URL: https://ellucian.logicmonitor.com/santaba/uiv2/alert/confirmation.jsp?id=LMS3993&type=serviceAlert 
 
Contact Admin Group - Recruiter, Escalation Path - https://ellucian.service-now.com/kb_view.do?sysparm_article=KB000106777
 
 
 
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