[Elluciansupport] [Ellucian Cloud status] Scheduled : Urgent Maintenance Notification – Recruit SaaS *** CLIENT ACTION REQUIRED***

[eoc at ellucian.com]

Urgent  Maintenance Notification – Recruit SaaS  *** CLIENT ACTION REQUIRED*** : Scheduled

Scheduled Start: Aug 26, 2016, 23:00 EDT
Scheduled End: Aug 27, 2016, 01:00 EDT

ELLUCIAN CLOUD SERVICES

Urgent  Maintenance Notification – Recruit SaaS  *** CLIENT ACTION REQUIRED***

Please be advised that to be compliant with national security standards best practices Ellucian will implement a change that forces communication from Ellucian CRM Recruit SaaS Servers to be on the TLS 1.2 protocol.  The change for TEST environment will be made on August 26, 2016 11 p.m. EDT and complete August 27, 2016 1 a.m. EDT. 

Note: The change will be made in the Production environment on Sept 2, 2016.

This notification details the maintenance timeline and planned work.
Window:	August 26, 2016 11:00 p.m. EDT to August 27, 2016 1 a.m. EDT

Activity: 	Perform Server Maintenance 

Impact:	There will not be an interruption of service during the maintenance window.

CLIENT ACTION:	Banner requirements:
•	BRIM 2.0.0.3 or higher with Java version 7 (1.7) or higher. 
•	Add the following under JAVA_OPTIONS in the WebLogic startup script to force TLS 1.2 (article: http://psadmin.io/2015/11/05/enhanced-security-with-jssejce-on-weblogic/):
o	weblogic.security.SSL.minimumProtocolVersion=[TLSv1.2]

Colleague requirements:
•	None. This message is informative and for awareness of the change.

Verify:	The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.  Status announcements will be sent prior to work commencing and once all work has been verified completed.

Contact:	If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your customer success manager who can arrange a meeting with the appropriate technical personnel.

If you encounter any integration issues after the maintenance window completes, please open a case with the Action Line.

Thank You,
Your Ellucian Cloud Services Team



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