[Elluciansupport] [Ellucian Cloud status] Scheduled : Maintenance Notification - US East - ISP Software & Hardware Upgrades

[eoc at ellucian.com]

Maintenance Notification - US East - ISP Software & Hardware Upgrades : Scheduled

Scheduled Start: Feb 13, 2016, 02:00 EST
Scheduled End: Feb 13, 2016, 05:00 EST

ELLUCIAN CLOUD HOSTING

Maintenance Notification

Ellucian Cloud's Internet Service Provider for the US East locations will be performing scheduled network maintenance. The vendor will be performing software and hardware upgrades for the purpose of future growth and demand.   

Window: Saturday, February 13, 2016 2:00 AM – Saturday, February 13, 2016 5:00 AM Eastern

Activity: Vendor network software and hardware upgrades

Impact: No outage is expected; we can expect several periods of sub-optimal routing, latency and/or degraded services due to protocol convergence and periods of extreme convergence, due to router restart procedures. Ellucian Recruiter SaaS & Pilot SaaS customers using ADFS for Single Sign-On to access the console may also be impacted during the maintenance window.

Verify: The Cloud team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly.

Contact: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success Manager or call 866-614-5012.

Thank You,
Your Ellucian Cloud Operations Team



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