[Elluciansupport] [Ellucian Cloud status] Scheduled : Ellucian CRM Recruit PROD - October Maintenance Release OCT 26-27

[eoc at ellucian.com]

Ellucian CRM Recruit  PROD - October Maintenance Release OCT 26-27 : Scheduled

Scheduled Start: Oct 26, 2017, 16:00 EDT
Scheduled End: Oct 27, 2017, 06:00 EDT

Ellucian SaaS CRM Recruit 
October Monthly Maintenance Release 
Scheduled for PROD Oct 26 - 27th

UPDATE:  The start time for the PROD release has been updated to begin one hour earlier for the US zone due to potential timing concerns observed during the TEST run.  The window will still end at the announced 6AM Eastern time.  Please see below for timing for your region (Note: Canadian PROD customers are in EU Zone)

DESCRIPTION OF PLANNED WORK:
This notice is to inform you about planned monthly maintenance to the Ellucian CRM Recruit PROD environments.  The first scheduled MMR will be deployed to PROD environments overnight on October 26th-27th 2017.

Details about the defects that will be resolved can be found below and can be shared with your Ellucian CRM Recruit users: https://ecommunities.ellucian.com/message/170689#170689
 
WINDOWS:
EU: A 1-hour maintenance window is needed for the PROD update
SCHEDULED WINDOW: Thursday October 26th starting at 4 PM Eastern and concluding at 5 PM Eastern
 
US/LAC/AUS: a 2-hour maintenance window is needed for the PROD update with an expected 20-minute outage during this window
SCHEDULED WINDOW: Friday Oct 27th – Starting at 4 AM Eastern and concluding around 6 AM Eastern
 
IMPACT:
We expect twenty minutes of downtime during the window specified.  While your instance is offline, a Maintenance page will be displayed.  Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the entire window.
 
ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

VERIFY: The Cloud Services team and Enterprise Operations Center (EOC) will be carefully monitoring all activity during and after maintenance is completed to confirm all services are operating correctly. 

CONTACT: If you have any questions or concerns about this notification or would like to discuss any aspect of the upcoming maintenance, please contact your Customer Success 
Manager who can arrange a meeting with the appropriate technical personnel. 

Thank You, 
Your Ellucian Cloud Services Team



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