[Elluciansupport] [Ellucian Cloud status] Scheduled : Q2 Upgrade Notice: Ellucian CRM SaaS Deployments

[eoc at ellucian.com]

Q2 Upgrade Notice: Ellucian CRM SaaS Deployments : Scheduled

Scheduled Start: Jun 28, 2018, 09:00 EDT
Scheduled End: Aug 7, 2018, 08:00 EDT

This notice is to inform you of plans to upgrade your CRM deployments within the Ellucian Cloud.  

Targeted Test upgrade windows

CRM Recruit, 6/28/18 - 7/17/18
CRM Advise, 7/9/18 - 7/20/18
CRM Advance, 7/9/18 - 7/20/18

Specific timing for your institution will be shared directly with you.   

To mitigate upgrade risk, Ellucian will be cloning your Production organization and replacing your current Test.  If configuration is present with your Test organization that is needed in Production, you will be responsible for transferring configuration. 

For Recruit, you will be required to transfer configuration prior to June 28th, 2018.  
For Advise and Advance, you will be required to transfer prior to July 6th, 2018. 

Targeted Production upgrade windows

CRM Recruit, 7/19/18 - 7/27/18
CRM Advise, 7/30/18 - 8/1/18
CRM Advance, 8/5/18 - 8/6/18

Specific timing for your institution will be shared directly with you.   

Testing Note

Ellucian will continue to provide a standard 3-week testing period between the Test and Production upgrades, per our SaaS policy.  The goal of the Test period is to verify that current business operations are unimpeded after an upgrade.  New functionality is delivered turned off and may be configured after the upgrade. 

Should you encounter issues during testing, please contact Action Line.  

Note: During the testing period ad hoc cloning requests cannot be accommodated

RELEASE INFORMATION:

Release information including upgrade windows, may be found on eCommunities.


If you have any questions about this maintenance, please do not hesitate to reach out to your Customer Success Manager. 

Thank you, 
Cloud Operations and Customer Success teams



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