[Elluciansupport] [Ellucian Cloud status] Scheduled : Ellucian SaaS Maintenance - CRM ADVANCE, ADVISE, and RECRUIT - Updates to PROD MAR 11th

[eoc at ellucian.com]

Ellucian SaaS Maintenance - CRM ADVANCE,  ADVISE, and RECRUIT - Updates to PROD MAR 11th : Scheduled

Scheduled Start: Mar 11, 2018, 21:00 EST
Scheduled End: Mar 11, 2018, 23:00 EST

Ellucian SaaS Maintenance
Ellucian CRM ADVANCE,  ADVISE, and RECRUIT
Updates to PROD MAR 11th @ 9 PM EST
 
DETAILS:
As part of our ongoing SaaS operations, Ellucian needs to deploy new SSL certificates in all PROD CRM environments to provide continued secure operations of all web based CRM services.

WINDOW:  
PROD systems will be updated on SUNDAY March 11th - starting at 9 PM Eastern and concluding around 11 PM Eastern.

NOTE: Some customers have reported issues switching between TEST and PROD with the new certificate in place in TEST - if this happens, please close and open the browser when switching between Test and Production.  This condition will be alleviated after the PROD certificate is updated.

See this post on eCommunities for more information:   https://ecommunities.ellucian.com/message/191383

IMPACTS:
There is no downtime expected while the update is being deployed.  Since work is being performed on the environments there is a chance of intermittent slowness or the occasional disconnect during the window.

ACTION REQUIRED:
There is no action required by Customers. This announcement is for informational purposes only.

If you have any questions about this maintenance please do not hesitate to reach out to your customer success manager.



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